NEVER ORDER FROM LOVE_DK, they will ghost you, start deleting your comments when you call them out and will take 0 accountability
so i purchased two items from earlier in the year, one was a necklace/choker and the other was a handchain. i truly love supporting small businesses founded by women and actively try to shop from them exclusively.
i was going on a month long trip and wanted to buy their jewellery for it. that was how much i liked their pieces. the items came and the handchain was so disappointing. i told them that "hey it didnt really meet expectations, i dont expect a refund/return, store credit would be great but even if that is not possible, totally fine just wanted to tell yall my honest thoughts" they were nice and gave me store credit for when i would be back in the country.
once i was back, getting the store credit also took a lot of emails on my part, they would never really reply on time. i finally got the store credit and bought earrings which were a pack of two. i wore one of them for three hours to CHURCH where the only thing i did was sit in one place for three whole hours, so no strenuous activity. i came home, took them off and when i went to wear em a few days later, i noticed that one of those was broken i.e. the mechanism that locks the hoop into place was no longer working. i would understand if i had rough used it or had been using it actively for days (even then not really cause i have bought earrings from mumbai locals that have lasted months). i emailed them and had to email an additional 3-4 times and had to text on instagram to get them to reply where they said they would look into it. i had sent them a video so it made sense. then they went awol for more than a week. i had to keep following up on insta and email and finally they replied saying they would only be able to issue store credit. EVEN AFTER ALL THIS, i would still be ok store credit if they had just responded on time. i sent the email regarding the issue along with a video on 29th july. i got a response saying they will look into it on 3rd aug and after repeated mails and texts on ig, i got an email abt only getting store credit on 11th aug.
why would you need more than a week to tell me that you can only issue store credit. even with store credit, i need to pay 90 bucks as shipping which i already paid once. ill need to do that again and obviously no item will be the exact store credit amount so i will need to pay a little extra too. i then emailed saying this resolution was not ok and that i just do not have the willpower anymore to take another risk with their business ever again.
and no response after that though it is a workday. i then dmed the founder on ig as well and commented on the latest post on her PUBLIC account and the brand's account, which they promptly deleted which i find to be the worst levels of accountability ever.
its only 600 something bucks but what truly hurts me is that i genuinely believe in supporting women owned businesses. and it sucks to see them act like this with no accountability at all. this just feels like the passion project of some rich kid where they do not give a flying fuck about other peoples money. there is no proper customer care and the founder herself replies to all the emails that are sent and she is horrible at it.
i also noticed that there is a similar review to mine somewhere on reddit so this is obviously a recurring thing where people get defective items then are given store credit and get more defective items and the cycle continues