$400 promo credit not applied
so, back in march i tried to open my checking account online but it didnt let me, so i physically went in branch, opened up my account with a banker and made sure he applied a promo code for the promotion that they have going on.
fast forward to now, i still did not receive the promotional $400. so i reached out to customer service, and they tell me that it was never applied!
wow! shocker!
so i call the branch and speak with my banker, he says he remembers applying it for me. unsure why its not on the account. tells me he’ll speak with the branch manager and get back to me. entire week goes by and no call, so i called him again and he goes oh, sorry forgot to call you back and looks for his email to tell me that “I’ll need the code we used to sign up for your account”. i am like, “what do you mean you’ll need the random generated code that i used 6 months ago, i did not know i was supposed to save that code and put it in the locker and keep it safe” and he goes yeah that’s the only option we have or we can close your account and reopen it with a new code (the audacity) to which i responded i’d rather close my account than keep banking with you.
called customer service, and they just go “since it was opened in branch, we cannot help you with anything, might have been a technical issue if the code did not apply” okay so how is your company’s technical issue, my issue? how am i supposed to fix it?
its just back n forth and i dont know what to do? any help on how to move forward with this is appreciated. i do have statements that will show i opened it up in march (when they had the promotion going on) and also consistent $500+ direct deposit coming into my account.