Hello and good afternoon - was wondering what parents have experienced about Lake Norman Charter School and following IEPs. I know, as a charter school in the state of NC, they have to legally, but I have heard from other parents that is not the case sometimes and parents transfer out because of it....just started there in elementary school and wanted to see what everyone's feedback as been. I have no opinion yet, just looking for previous experience and things to look out for if need be. Thanks for the insight and wishing everyone all the best....

Hey Hey Reddit Fam - so I am a small business and don't have the budget for a big SEO agency. I have Search Atlas (Growth plan) so I handle my own SEO, AI citation, backlink building, authority, keywords, etc. Only started this in March with no SEO background or experience. Slowly, I'm excited to say, I am making progress. Not as fast as I want but things are picking up. I keep getting (good) emails from S.A. that my citation and AI mentions are increasing. Needless to say - I am excited. But not sure how this turns into actual ROI and new clients.

I run a small property management company in Charlotte, NC. Traditional single family homes and a niche market of student housing by UNCCharlotte (by the bed leases).

I use Claude Code and Gemini together to help with SEO as well as WP and Elementor (EMCP) on the website site for posting/edits/new pages. I have created a LLM citation skill as well as a Technical SEO skill that I run on almost everything I published. I have asked all the big LLMs what do they LIKE to cite and how do they like it written. Each of them have given me hacks that make content posted more attractive to them.

My question to you guys - who I'm SURE know way more than me - how do you quantify and tie AI citations to revenue generated? Being cited is a start - and building my authority will help immensely for client conversion. But tracking? Through GSC, GA4, Bing Webmaster - am I missing anything? Any help or suggestions are greatly appreciated! Thank you!!

Hey Hey GHL Fam - you guys have been so helpful - you helped with pausing SMS messages while manually working a lead - thank you for the insight. So I have another issue - Now - while I am working a lead - I outbound call them from the GHL number, don't answer, and 5 minutes later, they call back but my bots pick up. I can see that they call me as I'm in their contact form. How can I answer their call and by pass the bot without turning it off or pausing it? Because I never know when a lead will answer or it just goes to voicemail? And I'm in there just going down the list so it may be 5-10 people that call me back. But I don't know how to answer. So what would be best practices. I asked GHL AI and here is their response:

Am I able to answer calls from within GHL when the bots are on? If I am working a lead in the database? I can see the call come through as it lights up/indicates in contacts

Am I able to answer calls from within the CRM when the bots are on?

The CRM shows call activity inside Conversations so agents can view and manage calls alongside messages and other contact data. This keeps call records, outcomes, and recordings accessible in the same interface.

Here's a quick overview:

🎙️ How It Works

• Calls are a supported channel in the Conversations view — inbound and outbound activity appears with the contact.
• Agents can initiate outbound calls by clicking the phone icon in Conversations.
• Manual Actions show a call pop-up for manual calls, letting agents record outcomes that trigger workflows.
• External calls sent via webhook can be logged and will appear (with recordings) in the contact’s Conversation when workflows are set up.

✨ Key Features

• Call visibility – Inbound/outbound calls appear in the Conversations tab.
• Manual call handling – Manual Actions provide a call pop-up and outcome selection.
• Call logging – Workflows can Log External Call entries from webhook data so calls and recordings show in Conversations.

The documentation does not explicitly state whether an agent can pick up an incoming PSTN call directly in the app while bots are actively handling calls. I can’t confirm that behavior from the provided articles.

This is for my property management business. Thanks again! - Charlotte, NC

Hey hey GHL Fam - reaching out because I am stuck - lately - I have had to jump in with my conversational bots to correct some information they are providing real time. Problem is - when I (User) jumps in to talk to the lead, and lead responds - the bot jumps back in and immediately sends a canned response. I don't want that. In the moment, if I am correcting some info from the bot or elaborating and giving more info, I want the bot to PAUSE. I asked GHL AI about the pause feature - BUT - as soon as the lead text, the bot starts back up. This is what they said - it sounds good in theory - but not in actual practice.

GHL AI "How do I stop the conversational AI in SMS without using a DND?

the CRM provides per-contact controls and an automated Stop Bot Action so you can pause AI messaging while you manually follow up — keeping SMS from sending duplicate messages.

Here's a quick overview:

🎙️ How It Works

• Per-contact Bot Status lets you pause the bot for a single contact (Immediate manual control).
• Stop Bot Action lets you configure automatic conditions that end bot replies when a trigger is met (Automated control).
• The bot can also automatically pause in some cases (e.g., after you send a manual or workflow message) depending on global settings.

✨ Key Features

• Per-contact Inactive – From Conversations > Message Composer click the bot status icon and choose Inactive to stop the bot for that contact; optionally set a reactivation timer or leave it off permanently.
• Sleep/Snooze – Temporarily pause the bot and set a wake time so it resumes automatically.
• Stop Bot Scenarios – In Bot Goals use Stop Bot to create scenarios: name it, enable it, pick trigger condition, add example phrases, craft a final message, set a reactivate timer, and optionally tag the contact.
• Auto-pause on manual messages – Sending manual messages may pause the bot automatically to prevent overlap.

💡 Quick recommended steps

• Immediate: Open the Conversations tab, in the message composer click the bot status icon → select Inactive (or Sleep with a timer).
• Automated: Go to Bot Goals → Stop Bot → create and enable a scenario with clear trigger phrases and a final message. Test the scenario to avoid unintended stoppage."

My question - how can I program the WF or conversation bot - to stop engagement (maybe a trigger word) while I am manually working the lead/chatting - then re-engage (again trigger word) when I am done? Thank you for all your help/insight - Charlotte, NC

Hey hey - just upgraded from my Core subscriptions to the 2nd tier so I could get API access. Does Appfolio have an automated leasing agent natively within the platform? I just created one through Claude Code - was not sure if they had one that was available and how good it was. Thank you!! Charlotte, NC

Hey hey PM Fam - so I have an honest question for lead capture for renters - well any real estate business really - we have so many marketing channels to promote our rentals/sales - what system does anyone have in place to catch ALL of the inbound traffic - I have GHL as my CRM - and I have my Voice agents set up in both English/Spanish. But not all leads call me or chat with me on FB and IG or email - How is everyone else doing it??? Thank you! - Charlotte, NC

Hey hey GHL Fam - wanted to see if anyone was aware of Moltclaw for GHL - the demo website does not seem to be active anymore and I haven't gotten any updates - anyone know what's going on and when it will be available? Thanks! - Charlotte, NC

Can you use 529 to buy housing for your child while they are at college - not rent - actually BUY?

If your child goes to school close by - will the IRS allow you to use the funds from your 529 to BUY them housing?

Saw someone mention it and was not aware. Thanks! - Charlotte NC

Hello and GM All - curious to know how many property managers are using AI in their business daily? I'm an avid Claude user with Appfolio as my software. How have you guys been integrating it into your business? Thanks for the insight - Charlotte, NC

Hello and GM - anyone using Search Atlas for their SEO and content production? I have the platform but struggling to see results. I know Google just changed the search algorithm massively so making adjustments from there...Just looking for advice and guidance - would love to meet people in PERSON working on the platform - thanks! - Charlotte, NC

Hello and GM Everyone - I am an avid Claude user for my professional life and wanted to get together IN PERSON with other Claude users to see how we can help learn/expand/optimize our usage of AI in our businesses - would anyone be interested? I'm thinking of hosting a workshop at the library in Charlotte to bring people together - since we talk to AI all day - it would be good to bring in the human element. Would you come?

Hey hey Everyone - We are potentially looking for someone to help with some digital marketing -WP editing, video/photo editing, social media assistant. I have people online but wanted to see if anyone local was available. Let us know! Thank you!