8 days since Headphone Zone received my HiBy R4 for warranty — still not even inspected
Its actually been 10days not 8days!!! I honestly didn't want to make one of those Headphone Zone complaint posts.
I've bought from them before and generally preferred dealing with an established Indian retailer for expensive audio gear because of the warranty/support aspect.
But this experience is getting frustrating.
My HiBy R4 developed a ghost-touch issue with the screen, so I raised a warranty claim and sent the device to Headphone Zone.
https://reddit.com/link/1voushd/video/0zqlmgzlahjh1/player
They received my unit on 5th August.
When I contacted them, I was told that the warehouse/warranty team currently has a backlog and that inspection would take around one week, after which I'd receive an update/resolution.
It's now been 10 days, and as far as I know, my device hasn't even been inspected yet. (title is actually wrong I didn't realize it been 10days!!)
I understand that warehouses can have backlogs. I understand that warranty claims take time. I'm not expecting my replacement/repair to magically happen overnight.
But if the company tells me that inspection will take approximately a week, I think it's reasonable to expect at least an inspection or a meaningful status update around that time-frame.
The frustrating part is that their internal backlog isn't something I can control. I directly submitted the device when requested to their Chennai warehouse, it reached them, and now I'm simply waiting without having my device.
And unfortunately, I'm posting this at a time when there are already several recent Reddit posts from other customers describing similar warranty/after-sales experiences — including long inspection delays, lack of updates, and repeated follow-ups.
I'm not posting this to say "never buy from Headphone Zone." I'm posting because I want my particular issue resolved, and I'm hoping putting this out publicly might actually get someone to look into it.
My WCID is Hiby96 if a Headphone Zone representative wants to investigate.
Headphone Zone — if you're seeing this, please tell me what is actually happening with my R4 and when it will be inspected.
So many days without even an inspection, after being told approximately one week, is not a reasonable experience for a ₹20k+ DAP under warranty.