Vendor gave incorrect information, groupon won't provide credit (bucks)
Lucky Strike bowling groupon
Voucher says groupon is not valid after 6 pm on Saturday nights.
I called the local Lucky Strike location, recording indicates no reservation for groupon. Redeem in person.
I show up on Sunday around noon. They open at 11. There are open lanes. I can see them.
Bowling attendant tells us that the groupon is not accepted on Sundays. She says multiple times that it is only valid Monday through Friday before 6 pm. This is during my work schedule. I would not buy it if that was clearly stated. It is no where on the voucher.
We exit, cross the street. While my husband browses At a store, I start the customer service chat. I am offered bucks. I indicate that I prefer a refund. I now regret this decision. Fine. Case escalates to a live person. I am told they need to review and will get back to me.
Lucky Strike denies it. Groupon says read the Fine print, it is up to the vendor if they accept it or not. They suggest i use the groupon during an off peak time.
Not happy, I ask for them to escalate. This takes 3 more days. In the meantime, the groupon expires.
As of today, they won't give me the bucks/credit originally offered. They say it is final sale and out of their hands.
I am pissed. If anyone from groupon is reading this and can provide help to simply get a credit, I would appreciate it. I really can't believe how horribly this has unfolded. I was a long time user. Not anymore. Nope.