Please help, new to ITSM

Is service now developer course any good for a mere incident manager with 1 year of experience Who doesn't have much knowledge regarding incident management but works on ticketing tool in conjunction with L1 Engineers. Not handled much of major Incident bridge calls and has not technical knowledge

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u/Sad-Pin-638 — 3 months ago

Can anyone help me with what is ITIL and ITSM and how is it of significance to grab job opportunity in India and is it really mandatory to get hired as incident manager?

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u/Sad-Pin-638 — 4 months ago