My caseworker is strictly demanding a current July 2026 balance confirmation (Sperrsaldenbestätigung) showing my full name and current blocked balance. However, this document is completely missing from my online portal's documents section (my last statement is from April).
Furthermore, the app's virtual assistant/chatbot is not providing or generating the document when I ask for it.

I would highly appreciate any advice about how to get this document, knowing that i already printed the account balance page but it misses my personal information as it is just a web page and not an official document, (and knowing how unhelpful Fintiba email support is).

Hello everybody!

I just updated my university status (for the first time) on my Fintiba portal and input the semester start date and then a message saying the M10 notification will be sent to my university automatically popped up. And now i'm waiting for proof that it did to complete my enrollment. The thing is that nothing in my portal shows it is processing.

Did anyone use this Fintiba plus package functionality recently? please share your experience et let me know how long it took for the university to confirm they received the M10, and whether you had to do further steps for that.

Hello everybody!

I just updated my university status on my Fintiba portal and input the semester start date and then a message saying the M10 notification will be sent to my university automatically popped up. And now i'm waiting for proof that it did to complete my enrollment. The thing is that nothing in my portal shows it is processing.

Did anyone use this Fintiba plus package functionality? please share your experience et let me know how long it took for the university to confirm they received the M10, and whether you had to do further steps for that.

Hello everyone!

I am in Germany on a preparatory study visa, which expires in August, and my blocked account with Fintiba expires in January 2027. In order to save time, i applied for a student residence permit since March with a letter of admission for winter semester 2026-2027, but my caseworker told me i need to provide proof of blocked amount 11904 euro valid as of August 2026, and to apply again two to three months before my visa expiry date. So, as Fintiba doesn't support extensions for now, I opened a new 6-month blocked account with Expatrio to complete the requested one year period. I just submitted my documents to my caseworker few days ago and I'm quite anxious as the payouts' start isn't precisely defined and is totally up to me, and I heard that this lack of guaranteed continuity in payouts might be negatively perceived.

What astonishes me is that a lot of folks over here and on other social media say that the 12-month blocked account was requested only for the visa application and that a 6-month blocked amount is generally sufficient for a student residence permit application.

Any thoughts or shared experiences, please?

I am a student in germany and I've lived here since Oct 2024, to renew my residence permit recently i hade to make a blocked account to provide financial proof, i did this through Expatrio, however since i am not a new student coming to germany i do not need a visa nor am i applying for one, yet during the verification process to access my blocked account i had to upload a visa (which was denied of course since it expired in 2025) and now my application has been glitched on the verification process for the last 2 weeks with no change and no way to access my money.

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I contact the support via email since there is no phone number and no help or answer the entire last week, I need my money URGENTLY and this is unacceptable, i got my confirmation on 25.05 its been 20 days and i still cant access my funds.

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I need help from anyone who has had a similar issue who can tell me what to do or who i should contact here.

Hello everybody!

Please share your successful experience of recent blocked account extension with Fintiba.

Thank you!

Hello everybody!

Did anyone extend their Fintiba Blocked account recently (meaning these last four weeks) successfully? If yes, please let me know how you proceeded.

Thank you!

TL;DR: I’ve been waiting over two weeks for Fintiba support to respond to my blocked account extension request. My visa expires soon, and I need urgent guidance. Has anyone else faced this?

Hi everyone,

I need to extend my Blocked Fintiba account but, as the feature is locked in the app, I emailed them but I didn't get any response from their support team—and I’d really appreciate any advice or shared experiences.

Here’s what’s happening:

• My Fintiba blocked account app shows: “Extensions are currently not available. Please contact customer care.”
• My visa expires at the end of August 2026, and my Ausländerbehörde caseworker has asked for an updated Blocked Amount Confirmation starting from August 2026.
• I submitted an extension request to Fintiba’s support team two weeks ago, but after an initial reply asking me to wait, I haven’t heard back. No updates, no timeline, nothing.
• I replied with details about my urgency, but 10 days later, still no response.

Why this is time-sensitive:

• My blocked account is set to expire in January 2027, but I need the extension to start in August 2026 to meet my visa and residence permit requirements.
• Without this confirmation, I risk missing deadlines for my first student residence permit.

What I’ve tried so far:

1. Emailing Fintiba support twice with detailed explanations.
2. Sending a private message to Fintiba’s profile on reddit, Messenger, and Instagram (hoping for a quicker response).
3. Tried to Call them but line is always busy.

Has anyone else faced this delay?

• Did you manage to extend your blocked account on time?
• What steps did you take when support was slow to respond?
• Did Fintiba’s community or public channels help resolve your issue?

I’d really appreciate any advice, whether it’s escalation tips, alternative solutions, or just shared experiences. Time is critical here, so I’m hoping to find a way forward.

Thank you in advance for your help.