
Ricoh GR IV lens stuck extended. Lens error during my Europe trip. What should I do?
I recently purchased a Ricoh GR IV about three weeks ago, and I’m currently traveling in Europe.
Everything was working perfectly fine until today. When I tried to turn off the camera, the lens suddenly wouldn’t retract, and the screen displayed a lens error message.
I haven’t dropped the camera, bumped it into anything, or damaged it in any way. It just happened out of nowhere.
I’ve already tried removing the battery, waiting a few minutes, and putting it back in, but nothing has worked. The lens is still stuck in the extended position.
Has anyone experienced something similar with their GR IV?
Is there anything else I can try to fix this, or does this sound like a hardware failure?
Also, since the camera is only about three weeks old, would Ricoh replace it with a brand-new unit under warranty when I return to the US, or would they only offer a repair?
I’m pretty disappointed since I bought this camera specifically for my Europe trip.