Tiny team,drowning in customer messages,what worked for you?
I run a small online business with one part time helper and we are at the point where customer messages are eating six hours of my day,every day.Most of it is repetitive where is my order ,can I change my address, do you ship to country X ,but the volume keeps climbing and I cannot keep up.I have looked at chatbots and most of them seem built for companies way bigger than us,with setup processes I do not have the time for and pricing that does not make sense at my volume.What have other small business owners actually used that did not require an engineering team set up and did not cost more than the time I saved?