Dreame L40 Pro Ultra wet mop pads
I have a Dreame L40 Pro Ultra and noticed that the room the robot rests with the dock started to smell. Upon further investigation it appears the mop pads were still wet and smelly but the last time I mopped was a week ago. I cleaned the area on the dock and changed mop pads and will wash the smelly ones, but any idea what happened here?
The other issue is that as I was changing the mop pads the outer Velcro circle on one of the plastic disc that hold the pads on came off and stayed stuck on the mop pad. I managed to tear it from the mop pad and place back in the disc, but it’s obviously going to happen again when I tear off another pad. Any advice for submitting a warranty request? I am in Aus and emailed Dreame and they said to submit a request via Solvup. When I search I can’t find anywhere to submit as a consumer. I’ve heard about Dreame customer service and looks like I’m going to get the run around.
Also, I’ve had the vacuum a few months now and run the mop 1-2 times a week (missing a week here and there) and the detergent tank is still half full. Is this normal? Perhaps it’s not being used?
Edit: The drying setting is enabled in the app.