Not trying to throw shade on Honda dealers...
Since Honda has removed itself from the gas powered lawn mower business I have noticed that it is becoming harder to find a local dealer who has kept their "Honda Service Certification" (I made that title up. I hope you get the idea.
And since they are no longer certified they say they can't service Honda mowers beyond the basics as they can't get the parts. I don't know if that's true. But that's what they say.
The one or two dealers left in my area don't seem interested at all in doing more technical service (such as repairing the rotostop mechanism in my 3 year old HRX 217). I know that if I was a commercial client, I would get service right away as I know several landscaping company owners and asked what their experience was getting their Honda mowers repaired.
I totally understand why regular old residential users like myself are not as valuable as commercial customers. And I understand why I would have to wait a bit longer to get service compared to commercial customers. But I am being told that they won't be able to service my mower for several months. Their suggestion is I bring the mower in over the winter when they have less commercial business.
I think I am an even less attractive customer because my mower is still under warranty and I am assuming that Honda really lowballs the dealer for warranty service and so they are really not excited to do warranty work.
Is my experience similar to anyone else's? If so, what has been your strategy to get competent service done on your Honda mowers without waiting months to get the work done? Is this parts "excuse" really a thing? Can only certified Honda service businesses do warranty work?
My solution so far is to do as much work on my mowers as possible. And that is fine. But there are times when I need the expertise of a professional mechanic. Sorry for the long winded story. But I hope it helped folks to understand my situation. Again, no shade intended on Honda dealer and service centers in the community. Just looking for a solution to my situation.