Saddened by the state of music games at D&B
for context i have been playing dance/music games at dave and busters for close to 20 years. level 9 rewards member ect. Ive always been friendly to staff, never try to ask for too much because i know how crazy hardcore customers can get.
but today was my last day going to the yorktown location.
I play the game Pump it Up. A dance game much like ddr. Around four months ago the cabinet went offline, which locks you out of basically 70% of the game, as well as updates. there’s around 10 of us who regularly play here, and have asked for updates every few weeks. A tech even went into the service menu with me, showing that all the connections to the online server are working, but that something on dave and busters end is not sending internet to the cabinet. It’s probably something simple as plugging in an ethernet cable.
Today i asked one of the employees, hey can i get a tech over to pump it up to chat for a moment? waited 15 mins, no one came, asked again, and 3 mins later a tech slowly walked over and said “what” like ok man, i have never spoken to you, nor have i asked about this issue for over a month, nor sure why so hostile. i asked if there was any update on the machine being offline, and he goes no. Have you figured it out, spoke about my experience with the other tech a month prior, and then he goes to say “oh actually we called the manufacturer and they won’t talk to us so we can’t fix it” which then turned into “oh the manufacturer actually said it’s a bug that cannot be fixed and it’s stuck like this forever.” which are just obvious lies. like i get if you’re busy or if it’s low priority, but i was nothing but respectful, im not pushing or prodding. was just so rude.
I’ve spent thousands at dave and busters, and just speaking to multiple players across the country it doesn’t seem like dave and busters wants our type of player there. Which i get. we are sweaty, ask for specific things ect, some of us hog the game ect. I just prefer the overall atmosphere of dave and busters.
i guess im just ranting. i want to give my money to dave and busters but it just seems like they don’t want me to.