u/Stock-Mushroom5466

For anyone who manages or supervises a call center/customer service team, what part of running the operation gives you the biggest headache?

Could be staffing, scheduling, training, turnover, quality, repetitive/manual work, performance management, technology, or something completely different.

What problem takes up more of your time than you think it should? And how are you handling it currently?

Just curious to hear what managers are actually dealing with day to day.

I can no longer work in hotel sales my job is extremely draining and writing every reservation down is annoying plus the simplest tasks my company loves to make my job even harder I can’t do it anymore

Does anyone find working in a hotel call center draining? I’ve worked in other call centers where everything is automated and tracked down for example at my job we have to write every reservation down on paper that we do and also the rates we have to check an excel sheet it’s so draining taking reservations because I book for multiple properties with different disclosures and the pay is only $16hr I only took the job because i don’t have any other choice plus I’ve been laid off from my tech job going on 2 years now I’m tired

It’s my first week at my new call center job it’s so boring and repetitive I’m only there because I got laid off from my tech job and the pay is super low I worked other call centers before and the time went by fast but now it’s just slow I don’t like working in reservations

It’s the 2YR mark since I’ve gotten let go from my tech job I can’t find work I’ve applied to numerous QA jobs and no luck and even tried other tech jobs still zero luck the 2YR gap on my resume is haunting me I’ve lost hope

Why do companies do this I’m just trying to get a job so I can get back on my feet the interviewer was a no show

I have a manager trainee interview tomorrow with the area manager what type of questions should I expect and how long does it take for Hertz to make an offer if selected?

I interviewed Tuesday for a seasonal role and haven’t heard anything back should I call them tomorrow?

It’s been nearly 2 years since I’ve gotten laid off from my tech job and I can’t find any work in QA since I’ve gotten let go I have to work odd jobs just to survive I’m on food stamps and Medicaid can’t afford anything I just need a job back in my field

I can’t find a job former Accenture employee here who was laid off in 2024 I’ve been applying and no traction at this point I’m going to jump off a bridge 😕 thanks Accenture for ruining my life after letting me go and I used to work in QA

2 years hitting soon after getting laid off from Accenture can’t find a job in my field former QA automation engineer here atp I think I’m going to jump off a cliff