u/TechAngelX

My 76-year-old mum has a Smeg SY92PBL8 dual fuel range cooker, bought for just under £2,000 in 2017. Recently the main left oven stopped heating properly. It still powered on, but only got lukewarm, then gradually worse, and now barely heats at all. I’m no engineer, but it sounds like a failed heating element or fan element.

She called Domestic & General, who said the cooker was outside its 10-year warranty because the model dates back to 2014, not from when she bought it.

They referred her to Pegasus Domestic. The engineer said his call-out fee was £105.

He came out, had a quick look, fiddled around inside, and said he’d need to:

• Order a replacement heating/fan element
• Replace or clean rusty screws/panels
• Return in a few days and fit it

Quote: £305

That feels steep.

Looking online, replacement Smeg heating elements seem to cost around £50–£70, roughly £66 in many places. So my rough thinking was:

• Part: ~£66
• Call-out: £105
• Total: ~£171 before additional labour

Even allowing for markup and a return visit, £305 feels like a jump.

What also bothered me was he showed Mum a laminated price sheet suggesting the part was closer to £200, which felt a bit sales-pitch-ish.

He did a quick tweak that got the oven half-working and said he’d return after ordering the part. Mum hasn't paid yet, so she can still walk away.

I told her to get 2–3 more independent quotes, but her view is: "I don't want the headacke, and just want my oven fixed without the hassle."

So: does £305 sound like a fair repair price for a Smeg 10-year old range cooker fan/heating element replacement — or is my mum being taken to the cleaners?

EDIT: from ringing around, and family friends, we now think it's more invasive than just the oven heating element. We think it might be the PCB