u/Temporary-Spring6019

My mum’s luggage was lost by Scoot in December 2025, and we’re desperate for help.
The journey was Melbourne → Singapore → Japan, and the luggage never arrived. We’ve contacted Scoot multiple times, but so far we haven’t been able to get any meaningful assistance.
The suitcase contained many irreplaceable sentimental items. I had just graduated from university and packed my graduation photos, graduation certificate holder, graduation tube, and other memories to send home for my family to keep. These items mean far more to us than their monetary value.
If anyone here works for Scoot or knows someone who does, or has any advice on how to escalate a lost luggage case, we would be incredibly grateful for your help.
Thank you.

My mum’s luggage was lost by Scoot in December 2025, and we’re desperate for help.
The journey was Melbourne → Singapore → Japan, and the luggage never arrived. We’ve contacted Scoot multiple times, but so far we haven’t been able to get any meaningful assistance.
The suitcase contained many irreplaceable sentimental items. I had just graduated from university and packed my graduation photos, graduation certificate holder, graduation tube, and other memories to send home for my family to keep. These items mean far more to us than their monetary value.
If anyone here works for Scoot or knows someone who does, or has any advice on how to escalate a lost luggage case, we would be incredibly grateful for your help.
Thank you.

My mum’s luggage was lost by Scoot in December 2025, and we’re desperate for help.
The journey was Melbourne → Singapore → Japan, and the luggage never arrived. We’ve contacted Scoot multiple times, but so far we haven’t been able to get any meaningful assistance.
The suitcase contained many irreplaceable sentimental items. I had just graduated from university and packed my graduation photos, graduation certificate holder, graduation tube, and other memories to send home for my family to keep. These items mean far more to us than their monetary value.
If anyone here works for Scoot or knows someone who does, or has any advice on how to escalate a lost luggage case, we would be incredibly grateful for your help.
Thank you.

My mum’s luggage was lost by Scoot in December 2025, and we’re desperate for help!!

The journey was Melbourne → Singapore → Japan, and the luggage never arrived. We’ve contacted Scoot multiple times, but so far we haven’t been able to get any meaningful assistance.
The suitcase contained many irreplaceable sentimental items. I had just graduated from university and packed my graduation photos, graduation certificate holder, graduation tube, and other memories to send home for my family to keep. These items mean far more to us than their monetary value.
If anyone here works for Scoot or knows someone who does, or has any advice on how to escalate a lost luggage case, we would be incredibly grateful for your help.
Thank you.