Pearson and NYSTCE
OMFG I HATE THEM.
I’m sorry, but I had 3 tests scheduled yesterday at 9:30am in Westbury. I prepared, showed up a half hour early, only to be greeted by the rudest worker I have ever encountered. She told us the system was down and no one could test. Initially told us to wait 30-60 minutes to see if it would work, then after 45 minutes passed and some
Very nasty words exchanged between herself and another woman who needed to take a test, she kicked everyone out and called the police to remove us. Truly truly the most insane thing i have ever experienced.
Called Pearson, and they said the worker didn’t note anything about an outage, and that nothing shows on their end and so until that is submitted, they can’t do anything for me. Also called NYSTCE, which omg why is it impossible to get a human on the phone, and they were even worse. “Sorry mam I don’t mean to be unsympathetic to your situation, but all you can do is fill out a complaint and file for a potential reimbursement to enter so you don’t have to pay for the test again but it could take 4-6 weeks, so you probably should just pay for the test and then try to get your money back later.” Like nope. I don’t have ANOTHER $180 to shell out. WHERE IS THE ACCOUNTABILITY? I just can’t get over the lack of ownership to their mistake and that it’s my burden to be on hold for two hours to just be told, sorry can’t do anything.
Between dealing with these offices and the DOE and the UFT, and all the hours I have spent on hold listening to stupid hold music, my god it’s taken years off my life.
If you’ve made it this far, I’m sorry you’re still reading this 😂