need help? ask your q's here!

we're here to answer your questions & help! ✨

besides reaching out to customerservice@catbirdnyc.com and mentioning me or DMing me here, we also now have an extensive subreddit wiki with FAQs and more! 

still not finding what you need?

feel free to post your question in this post & we will get back to you.

to expedite your request, please name in your comment one of these categories!👇

  • order questions
  • shipping & returns
  • product specs
  • repairs & exchanges
  • warranty
  • materials
  • see more pics of a piece up close
  • styling tips
  • other

>example comment 1:

shipping & returns - can I get an update? My order has a 3-week lead time and it's been three weeks?

>example comment 2:

product specs - what is the gold weight of [example ring] that I'm looking to buy for my SO?

note! feedback, ideas, & restock questions can be asked here! 💖

u/Violette_at_catbird — 8 days ago

here's an additional 5% off of our Summer Sale 🦢✨

we have only a few days left of our annual Summer Sale; here's a secret discount that upgrades you from 15% off to 20% off when you spend $500+! at checkout or in stores when shopping qualifying styles (including best sellers!) use the code PEARL20!

here's the link to the sale ofc~

it's almost over 😭

p.s. note that this code is not applicable to styles that are marked as 'Leaving Soon'

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u/Violette_at_catbird — 23 days ago

summer sale megathread - everything you need to know 🐚 🔎

Compiling all my summer sale notes for our swans here 🦢👩🏻‍💻

1.) FAQs / FYIs

  • discount is 15% & will not deepen
  • sale discount cannot be applied with another discount code, ie birthday discount or first purchase discount. if you want to buy more than 1 item, and 1 is not on sale, make a different transaction and use your code in the separate transaction.
  • collabs are excluded from sale (except for Heidi Bivens, the Met, and Jenny Slate, which have moved into our permanent collection for the time being) you can stil use a bday code or a welcome code tho for a collab that is not on sale 😌

2.) IN OUR STORES

  • piercing, permanent jewelry, & custom confetti & diary charm chains are on sale!
  • plus, best-sellers, new arrivals, and wedding & engagement

BONUS TIP for our swans - a selection of store CITY CHARMS are going to be available for purchase in limited quantities ON SALE in ALL STORES! we expect these to sell quickly, so go, go, go (if you've been eyeing one)

list of available city charms

3.) NEW TO SALE

there are a bunch of styles that are new to being on sale for the first time ever:

SILVER 🥄💿

our whole silver assortment has grown a ton and we have way more styles on sale now than even during holiday or sale last year

TENNIS & DIAMONDS 🎾💎

3 of our best-selling tennis bracelets are on sale:

  • the One O'Clock (OG / classic)
  • Harlequin (gemstone, all tones on sale)
  • Pointelle (mixed cut) ON SALE FOR THE V FIRST TIME for Summer Sale

PERSONALIZED 📝🎨

emblem charm - gemstone & gold versions

tiniest lunar zodiac charm

sweet heart birthstone charm

THE HOOP SHOP👂✨

we have so many more hoops - now more than ever. if you've been thinking of adding to your ear constellation - go for it!

  • coupe hoops - these have been going in & out of stock - v well loved
  • jack & g chime earrings (worn by Ayo Edebiri!)
  • fairy light pave diamond hoops
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u/Violette_at_catbird — 28 days ago
▲ 105 r/japanesebreakfast+1 crossposts

VIP Reddit Access ✨ Catbird x Japanese Breakfast Chapter 2 🐚

our 2nd and final chapter with Japanese Breakfast is here, and we're so excited to give our swans VIP access 🦢

take a closer look at Magic Mountain ⛲️ a collection designed with Michelle Zauner. A meditation on time, transformation & self-reflection 🪞✨

u/Violette_at_catbird — 1 month ago

thank you, chef👩‍🍳 Sydney’s signature earrings are back

Ayo Edebiri has worn the Chime Stud and Loopdie Earring throughout The Bear – including this latest and final season!

link here to shop these styles from designer Jack +

u/Violette_at_catbird — 1 month ago

The Italian Holiday Collection 🍧

An exuberant celebration of color in gemstones like long, languid days by the sea, evenings wandering the town laid with marble and pink walls, jewels shining like the stars. Earrings, rings, and charms in a topsy turvy play of shimmering color, made with ethically sourced gemstones – and solid 14k gold.

Link here to shop the collection!

Gelatin commissioned by @jello_momma!

u/Violette_at_catbird — 1 month ago

Catbird x Vito’s Gems: New York Story has arrived 🚕

a collection of one-of-a-kind, few-of-a-kind and limited edition pieces made with found & responsibly sourced stones. antique smoky quartz, summer fig and painter’s palette charms, diamond bows from a time gone by. each piece is designed in our Brooklyn studio, crafted in responsibly sourced solid 14k or solid 10k gold. 

find Vito's gems here~!

u/Violette_at_catbird — 2 months ago

RESTOCK: Catbird 🤍 The Summer I Turned Pretty

Our summer-forever collection, created for the beloved series The Summer I Turned Pretty, returns today 🐚 An ode to first love, friendship, coming-of-age, and finding home, the collection features love knots, seashells, daisies, and pieces made to engrave with something dear to you. Designed with Opening Ceremony co-founder Carol Lim, and worn by TS, we're excited to bring this collection back for a limited time. The collection is available in 14k solid gold and sterling silver. If you have any questions, don't hesitate to reach out to us 🌾♾️✨

Shop now! The full collection's here!

u/Violette_at_catbird — 2 months ago