u/VirtualAppearance691

Restaurant owners. how do you currently handle negative reviews? Do you have any system to catch unhappy customers before they post publicly?

my idea : Customer scans QR on table → gets the full menu on WhatsApp (no app download) → 1 hour after ordering gets a message asking to rate experience 1-5 → if 4 or 5 they get the Google review link → if 1-3 they get asked what went wrong and the complaint goes directly to the owner with the customer's number.

Owner gets a weekly WhatsApp summary . how many scans, how many complaints, how many positive ratings.

Would you think about this?

reddit.com
u/VirtualAppearance691 — 10 days ago

Restaurant owners. how do you currently handle negative reviews? Do you have any system to catch unhappy customers before they post publicly?

my idea : Customer scans QR on table → gets the full menu on WhatsApp (no app download) → 1 hour after ordering gets a message asking to rate experience 1-5 → if 4 or 5 they get the Google review link → if 1-3 they get asked what went wrong and the complaint goes directly to the owner with the customer's number.

Owner gets a weekly WhatsApp summary . how many scans, how many complaints, how many positive ratings.

Would you think about this?

reddit.com
u/VirtualAppearance691 — 10 days ago

Restaurant owners. how do you currently handle negative reviews? Do you have any system to catch unhappy customers before they post publicly?

my idea : Customer scans QR on table → gets the full menu on WhatsApp (no app download) → 1 hour after ordering gets a message asking to rate experience 1-5 → if 4 or 5 they get the Google review link → if 1-3 they get asked what went wrong and the complaint goes directly to the owner with the customer's number.

Owner gets a weekly WhatsApp summary . how many scans, how many complaints, how many positive ratings.

Would you think about this?

reddit.com
u/VirtualAppearance691 — 10 days ago

Restaurant owners. how do you currently handle negative reviews? Do you have any system to catch unhappy customers before they post publicly?

my idea : Customer scans QR on table → gets the full menu on WhatsApp (no app download) → 1 hour after ordering gets a message asking to rate experience 1-5 → if 4 or 5 they get the Google review link → if 1-3 they get asked what went wrong and the complaint goes directly to the owner with the customer's number.

Owner gets a weekly WhatsApp summary . how many scans, how many complaints, how many positive ratings.

Would you think about this?

reddit.com
u/VirtualAppearance691 — 10 days ago

Technical founder (India) seeking sales co-founder (automation) for trades SMBs across US, Canada, Australia, UK

WHO I AM:

22 year old automation builder based in India. I can build anything like voice AI, SMS workflows, booking systems, CRM integration, review automation, lead capture.

WHAT I BUILT:

Done-for-you automation for trades businesses (HVAC, plumbing, electrical) across English speaking markets.

THE GAP I NEED FILLED:

I build and deliver. I cannot sell across these markets as effectively as a native English speaker based in those markets.

WHAT I NEED FROM YOU:

→ Native English speaker

→ B2B sales background

→ Closed deals before

→ Comfortable with cold outreach

→ Based in US/CA/AU/UK

→ Hungry not comfortable

DM or comment

reddit.com
u/VirtualAppearance691 — 13 days ago

Hey guys,

I’m from outside the US and trying to understand how things actually work there for local businesses (HVAC, dental, plumbing, etc.).

Quick question — do businesses actually lose customers because of missed calls or slow replies?

Like if someone calls and no one picks up, do they usually just move on to the next business? Or do people mostly use booking forms on the website instead?

I’m thinking about building something that just helps businesses respond instantly and not lose those leads, but I’m not sure if this is a real problem or just something that sounds good on paper.

Would love to hear how it actually works in real life 🙏

reddit.com
u/VirtualAppearance691 — 16 days ago