Restaurant owners. how do you currently handle negative reviews? Do you have any system to catch unhappy customers before they post publicly?
my idea : Customer scans QR on table → gets the full menu on WhatsApp (no app download) → 1 hour after ordering gets a message asking to rate experience 1-5 → if 4 or 5 they get the Google review link → if 1-3 they get asked what went wrong and the complaint goes directly to the owner with the customer's number.
Owner gets a weekly WhatsApp summary . how many scans, how many complaints, how many positive ratings.
Would you think about this?