Best way to ask Ulta staff to check for GWPs?
Lately, almost all the associates at my local Ulta refuse to check if they have Gift With Purchase (GWP) items in stock. This has happened across separate visits and multiple items.
One time they did say they didnt have it and i ended up going back later in the week and I asked a diffrent associare and they had it and the assoxlciate commented on how many they have cause she was surprised they didnt run out -it was a Anasatasia beverly hills gwp (i know devils avocate maybe they just got a shipment in but the associate implied the gwps have been sitting there)
If I am buying an item that qualifies for a GWP, I want to receive it.How can I ask them nicely to check without annoying them? A few months ago, they would happily check if I asked, but now they won't even look. Sometimes if the store is empty, I will ask if a GWP is available before I grab the item, and they say "no" before I even finish my sentence. I really wanted the Joico Supergirl bag GWP, and they wouldn't even look for it. Then when i went to order it online it was sold out. If I happen to get certain associates, they will check for me, but they usually arent there when I go.
associates (specific ones bot everyone obviously but they're ususlly at the register) have a history of not knowing about items having gwps so i'd have to show then the sign by the items or online and then theyd look and find it. So because there is that history....
One of the items I bought wasn't even popular, and another had three different GWPs available. I know stord have sheets with wjat gwp is active but it seems like theyre just saying no to say no. Its hard to explain but its the tone of thier voice. Theres tons of gwp so I don't understand how they claim to know off the top of their head that everything I ask/buy all the time is out of stock
I prefer buying in-store to avoid shipping issues, but this is getting ridiculous. Any advice?