u/What-Nightmar3

Looking for possible solutions

The camera on my phone experienced an issue, took it in for repair and unfortunately it experienced a secondary issue outside of the original.

The original issue was the OIS was failing on one of my sensors. They replaced the camera module and it "works" however a random software issue that they didn't catch in initial testing is now causing an issue with the new genuine Samsung replacement part.

I can take pictures all day long within the standard camera app however it cannot access the cameras when switched to video, in doing so the entire camera app locks up and ceases to function. I can still record videos with apps that don't access the camera in the normal fashion, namely Snapchat as it just screen records the camera feed for video snaps. Whereas trying to record a reel on Instagram locks up the app when accessing the video function of the camera. I'm hoping someone would have an answer as I can't really go without my phone at the moment and no one is able to give me a loaner or able to get me set up with a new device at the store since mine is experiencing a defect. While I don't mind turning it into warranty I will face big issues with work flow without it.

Any help is appreciated!

Edit/Added info: The repair shop told me the tools they use interface directly with the new module/hardware through the usb-c port which is why it "passed" on their end and why they are firm on their belief its a software issue requiring repair from Samsung directly.

No major issues, regular oil changes and basic maintenance. Still able to achieve about 40 miles to the gallon sometimes more. Probably the best car I have genuinely ever purchased