Landlady won't pay back my deposit money. How to deal?
Please don't delete this post! I don't know where else to post. I'm desperate in need of help. (r/Legaladvicebelgium does not have many members).
It's a really long story but here's a short version:
Long story short: I came for studies, had to terminate studies because of something personal, came back to my country, and subletted the student property. Landlady wasn't happy that I subletted, she's saying why should she pay me back deposit money? The new tenant didn't pay her deposit money (although he's actively paying all rents). Now landlady (and landlord- her husband) both are avoiding me. Landlord has blocked me on WhatsApp. Lease officially expires on 31 August, 2026. Which is currently in my name. How do I get the money back? (I cannot come to Belgium again).
Longer version with important details (police was involved in a squatter situation):
July 31, 2025 - I paid deposit money of 2 months rent (1120 euros) and signed a official student rental agreement (also signed by landlady) for 1 year lease. The money was paid directly to her account.
September 1, 2025 - I moved in the property. Property is in Ixelles, Brussels.
December 27, 2025 - I left because I was depressed. I wasn't sure if that was temporary. Subletting is not allowed in the student property, although landlady allows if you request her (I saw when I was there). I officially agreed with a guy to sublet to him (so I could keep visa if I wanted to come back). I had left the key in the room door, like I always did when living there- property is password protected from the outside so it's safe.
January 2, 2026- When the new person (who is a lawyer) came to pick up the key, there was a squatter living there. Apparently, another person who was living in the building had let the person in sharing his personal password. The person wasn't going out, and police had to be involved to kick him out. The lawyer called police to get rid of squatter. I was in my country at that time. Landlady was called and she was angry (rightfully), saying that subletting isn't allowed, how did anyone even know to move in and that you weren't there?
Anyway, police had used the spare key, and got him out. The lawyer made me text her that he, xyz name, is my friend, his social security no. is abc, and that as my friend he will be taking care of my room so nothing like this happens again, and that he will keep the key while I'm not there. Landlady told me thanks for letting me know providing his details. The lawyer took key, he left, and next week he moved in.
He had paid January's rent directly to landlady, and provided me bank document too. We were regularly in touch. He told me he's getting the place for his cousin who is not a student but will be student in a couple of months (place can be rented to only students). He said after the lease is over, his cousin will officially get it in his name. And he said he is a little tight on money so I'll have to wait few months to get the deposit money back. I said okay.
We regularly called for a month even to randomly chitchat. But afterwards, he started ghosting me. I couldn't contact him again, neither do I have his cousin's contact who lives there. The people in the building say the cousin person is incredibly rude and doesn't talk to anyone.
February: Landlady visited the place in February, and she saw the person (his cousin) living there. And he told her that I've officially left the country, and that he lives there now.
May 21, 2026: I sent landlady a message, "As you know, I've left the place. Can we please terminate the contract", and asking her about the deposit money. She confirmed, "You wish to terminate the contract?" I said yes. She asked me to send her email I did so. But she kept on forgetting and asking me again and again "Oh you wish to terminate contract? Ok".
August, 2026: I asked her for the deposit money. She said again, "You wish to end the contract now?" I said yes. She said "what deposit money? the new tenant didn't give us any. You cheated". (Although new tenant actively pays rent). Afterwards her wifi got off, I sent her screenshots of messages that we had been talking about ending contract from so long that she had forgotten about it.
I called her husband (landlord), and he immediately blocked me on WhatsApp without even answering. 2 days later landlady seenzoned my WhatsApp messages.
Now I don't know what to do.
Someone also told me, that as police was involved, there were probably damages/charges, or key lock changed. But nothing like this happened that was communicated to me or the person living there. My landlady isn't the kind of person to let something like charges slide.
I know I did really shitty thing on the whole squatter situation that led me in this spot. But that still doesn't give the landlords rights to keep the money.
- Should I send a simple letter to her/her husband's home? Simply asking the tenant should pay the deposit money for the new year (1st sept), and I should get mine back.
- Should I send her a legal letter? (Can I do that without having to pay a bunch?) Can a student lawyer help me out?
- Should I ask someone to talk to the person living there?
- How is Huurdersbond? Can they help me?
The agreement says it will finish itself on August 31, unless I continue to live there (I'm not there), and also it says in case of a legal case, if I lose, I will have to pay 3 rents (which I cant).
Someone advised me I shouldn't do anything and wait until October 31, as that's how long the landlords have time to pay me back.
I think a legal action will easily scare the landlords and they may pay. Just a legal letter. Also, the building is absolutely garbage, (probably fire hazard too), and has worst energy rating (E).
Please give me sincere advice! I can pay a little bit to deal with the situation, but I can't pay something like 200-400 euros to hire a lawyer. But maybe if I know for certain I'd get the money then I'd think about it.