Considering switching but I have a question regarding FBA policy
I'm taking over my dad's camera business and I'm considering switching some of our orders from FBM to FBA.
I understand that with FBA, Amazon handles returns and refunds. But I'm wondering about a specific situation: If an FBA buyer doesn't initiate a return or refund request, but instead privately messages me through Amazon and gave a legitimate reason why they can't return the item and asks if can simply refund them, can as the seller, issue that refund myself?
For eg. I had a situation where a buyer stated their account had an issue (don't wanna say it Incase it's against rules) and asked if I can issue their refund. They provided evidence and was able to. (They are a usual buyer)
I'm not talking about Amazon automatically processing a return, or the buyer opening a refund request.
I mean a voluntary/Goodwill refund that choose to give the buyer.
With FBM, I can obviously make that decision myself.
I'm getting conflicting answers from Amazon Seller Support about whether can do the same with FBA. Has anyone actually dealt with this situation on FBA and can confirm whether the seller can independently issue the refund?
Also what subscription would you recommend ? The business makes £5,000 ish profit per month