r/Walmartcustomer

I have been using & enjoying Walmart+ for a few months & I recently upgraded to the Walmart inhome delivery. I have made big grocery orders thru Walmart+ & 2 with the inhome.

My issue is I made a grocery order $220 Thursday October 8 ( I always order night before for next day delivery) it was supposed to be delivered Friday October 9, between 9-1 time slot. At 9:30 one item was delivered, a box of snack cakes. I keep checking the app it says order delayed. Ok, no problem I understand things happen. This went on all day I finally reach out thru the app the app tells me the usual I’m sorry blah blah blah for me to keep checking back. By late evening I try customer service live agent thru the app. They tell me they can’t do anything until my order updates from saying delayed to even give me the option to reschedule, cancel, & if I cancel it would be up to 7days before I would get a refund 😡
That was Friday night it’s been well over the 48hours, the 48hrs they keep telling me to wait for & then the order would update giving me the options to do whatever I decide.

The app still hasn’t updated but I did get an email this morning saying that ONE of the several agents I spoke to escalated my situation…ONE only at least tried to help. Each agent I spoke with would pass it off to another agent that all tell me the same thing & one even gave me a reference number to our conversation & she successfully canceled my order BUT the next agent couldn’t find any reference notes & my order wasn’t successfully canceled! The CS agent lied just to get me off the phone!

I’ve called the local store which is where the order was coming from nothing was being shipped & the local store the person kept putting me on hold trying to find out how to help…she finally told me she didn’t know anything about the inhome deliveries etc that wasn’t her department & she couldn’t find anyone who did know anything about it…she gave me an 800# to call its AI & like pulling eye teeth to get to a live agent!!

Has anyone had this happen & how did you get to the right person to quickly solve the issue?

I don’t have an extra $200 for another order/trip to the grocery store & I have kids that can’t eat “sorry your order is delayed”

I’ve also researched when signing up for Walmart inhome, Walmart does not warn you & certainly doesn’t tell you, you can’t get an immediate refund or credit!!

But, hey, at least we got the snack cakes right on time 😡

My husband has suddenly taken a interest in monitoring my checking account (that's fine) because his SS is getting deposited into it now. So he's found small charges from Walmart like $2.35, $1.98, $8.56, etc after I have ordered groceries. The only charge should be the cost of the groceries, right? I can't find anywhere these charges are explained. Source just says POS-WAL or Bentonville followed by 800 number. Someone explain this for me. Thanks so much.

Just wondering how long does it take for the order to go from the "preparing order" phase to shipped, for an order sold by a third party seller but FULFILLED BY WALMART. usually these are shipped within like 4 to 8 hours for me. I purchased an unlocked phone well over a day ago that I got a really good deal on and its still preparing.

Should I be worried here.

So! The last two times I ordered my cat food for delivery they have said they didn't have it on the shelf and gave me a refund. Both times I went to Walmart and the item was sitting on the shelf. Both times it was OVERSTOCKED on the shelf! The first time it was the next day the second time was the same day! I ordered the same item for delivery again today and called to ask them to ENSURE that they have it because last time it said it was in stock on the website and I found it there both times I was refunded. Guy tells me: I'll ask the AI. I was mad. You don't have legs? The pets department is there. Go look! Yes! They do have the item. The AI says so the person (who did eventually say they went to look) said yes it's there... I wonder if it will be refunded again!?

I'll ask the AI when you have legs!

First time ever buying a TV from Walmart, so I wasn't totally sure what to expect.

I've bought plenty of smaller stuff there, but an 85" TV felt like a very different kind of order lol.

Placed the order online, picked a delivery window, and the whole process was actually pretty straightforward. Tracking updated normally, they showed up within the window, and the guys were careful getting the box inside.

That was honestly the part I was most nervous about. An 85" box is huge, and I really didn't want to deal with a damaged screen or somehow having to return the thing myself.

Thankfully everything arrived in good shape.

The TV is an 85" Hisense R6E. Only had it for a short time, but picture quality has been really good for what I paid and the jump in size is obviously pretty ridiculous.

Mostly though, I'm just surprised how painless the Walmart side of the purchase was.

Would definitely consider ordering a big TV from them again after this.

I was under the impression Walmart InHome didn't allow tipping but its still asking for a tip no matter what time slot I pick. It also says my address in ineligible for InHome at checkout. Its the same address Ive had for 30 years. I had a popup when I opened the app a few days ago offering InHome for 30 days free and then $40/year after that. I would think it wouldn't offer a service I can't even use but is that what happened or is there something Im doing wrong. I even tried deleting and redownloading the app and it is showing on my membership page for thd Plus Up InHome

WTH? Walmart won’t ship or deliver my Mucinex DM or the store brand and it says it’s due to our address. Why? They deliver and ship everything else here. I’m confused. It doesn’t have Sudafed in it , which for years you had to show your drivers license to buy. I could see not delivering or shipping that but this doesn’t have that.

Has anyone who pre ordered the ps5 physical edition from Walmart.com received the pre order bonus?. I just received my copy today, nothing in the package, nothing in the case, nothing in my email. Package already marked as delivered

1.Be on time.

Your pickup time is not a suggestion. If your'e running late dont expect your order to just be waiting on the curb the second you arrive. Your pick up time is a SCHEDULED WINDOW. If you have an order thats supposed to be picked up 8am and choose to come at 5pm dont be suprised that there are other orders ahead of you. On top of that your order may need to be located,staged or reworked.

2.Actually check in.

If the app tells you to check in, check in. You can do so from the walmart app where you placed the order.We can't read minds. If you are unable to check in a simple polite "Excuse me are you able to check me in" will suffice.

3.Have your order number/bar code ready.

This ones self explanatory but,here we are.

4.Don't show up for someone else's order without the necessary information.

“I'm picking up for my mom” isn't enough by itself. The barcode and or the four digit code under the bardcode are essential in checking out your order.

5.If someone else is picking up your order, make sure they're actually prepared.

Give them the order information for the love of god i.e a picture of the barcode that is sent to you or the four digit code that is under the barcode but,is also sent to you through TEXT.

6.Keep your trunk accessible.

If we have to move your gym bag, groceries, stroller, five blankets, and whatever else is living in your trunk just to load your groceries, you're making this harder than it needs to be.

7.Don't honk/catch an attitude because your order isn't out in 30 seconds.

Theres a plethora of reasons your order could be taking a while customers ahead of you,lack of staff,a surplus of orders.Being an asshole does not increase our movement speed. But more importantly than that STORES OPEN from 6am-11pm if you know your'e an impatient person MAYBE online pickup isnt for you.

8.Don't come inside asking where your pickup is if you're already checked in outside.

You're generally better off staying in your vehicle and letting the pickup team bring it out.

9. PARK CLOSER.

Youd figure this one would be common sense/courtesy. Yet here we are. Some of you will make literal traffic in a parking lot to get a closer parking spot to the building. Why isnt this energy you keep when you pick up your own groceries??? It shouldnt be any different. If spots 1-10 are open park in one of those tf are we parking in the 20's for. Have some decency.

10. Substitutions

Look if you know you only want a specific item/brand and only that. For the love of god please turn off substitutions. Countless minutes/hours going through giant orders when you know you werent going to want a substituiton. Just turn it off.