r/Walmartcustomer

I placed a delivery for 1 item several hours ago and it still says “searching for delivery driver”?? I’m confused because other people with this issue say that they put a generous tip, but I was not given the option to tip.

Are people skipping my order because of the tip thing?? I’m so confused

Wal-Mart allowed someone to use my information to purchase this. I am in WV this purchase is in Maryland. and Wal-Mart seems to think this is ok. this is no cool any totally allowing identity being use by others. you would think as much monitoring Wal-Mart does they would know how wrong they are this feels like a lawsuit most definitely

Ordered some pantry items the other day via shipping. One can of soup was shipped from Arizona, the other can of soup was shipped from NJ and the Ketchup came from Chino, CA, everything else arrived same day delivered from store, no cancelation, no subs either, love it. All while I was watching Soccer World cup instead of running to the store.

Thank you Walmart.

Must have sold out for the 4th July celebration?

I ordered a couple things off of Walmart when I noticed my local Walmart had them it stock.

So I quickly made an order for it to be delivered to my house. I decided to pick a delivery time between 8-10am.

I got the text saying my order was being prepared. The right after I kept getting constant “Item Unavailable” texts. Only one item out of 7 I ordered arrived.

The driver said she couldn’t properly scan the other 6 items so she couldn’t give them to me. So I get a text saying to get them delivered again. One saying it will be delivered the next day. Another said on the 8th. And the last 4 items I was not allowed to order them anymore.

Next day I’m waiting for my delivery for the first item I rescheduled. Nothing. Then I got a text saying “delivery delayed” and it said it was rescheduled for today, the 4th.

Now it’s obviously today and the tracking says it will be delivered yesterday. It said the 4th now it says the 3rd…

Walmart has these items, and for some reason they just cant give me the things I paid for!

I had ordered something and it was arriving by shipping. Well we have a Ring camera and it said the driver was arriving to deliver. I never heard the camera go off when it said “delivered”, so I checked the delivery picture making sure it wasn’t delivered to my neighbor (this has happened) . The delivery picture was my MAILBOX! It wasn’t the inconvenience of walking to my mailbox, that’s fine as I needed to get the mail anyways, it was the fact that most people should know that you aren’t allowed to open anyone’s mailbox unless you’re a postal worker. 🙄

2 days ago I purchased a TV stand from Walmart online. I’ve had a Walmart account for years but have never purchased online before. Well today, I get the notification it’s cancelled due to “pricing error”, and now it’s not available on the website.

I call customer service and after getting through the AI bot, the service agent tells me it was cancelled because it was my very first online order, and they cancel those for security reasons. So I asked, every single person with a Walmart account gets their first order cancelled and has to deal with customer service then? And he affirmed that was correct. He also said the seller did not have it in stock (even though it probably sold out after I bought it)

I mean, on what planet does that make sense? All it does is make me not want to order from Walmart again.

Small shoutout to that guy though I guess for providing a $25 off coupon.

Can anyone verify if this is true? Or just a made up reason they gave me

I thought you could scan the items with your phone and pay with your phone and walk out. I'm reading that you still have to wait in line , kinda defeats the purpose. Do you actually have to go to the register, or am i wrong?

I canceled my Walmart delivery because they didn’t deliver on time and that was 10 days ago. My bank says that Walmart still has the hold on the funds and Walmart is saying my bank hasn’t released the funds yet. What do I do?

This is something I always thought that Walmart should bring back.

I know they used to do it (still do?) around the holidays, but having layaway is a dope and helpful option.

I’m ranting on layaway because I enjoy gaming, but it’s gotten expensive (as has everything else) and now it’s becoming more of a luxury than a hobby, and having the layaway option would be super helpful, imo.

I'm aware this isn't Walmart customer service, I'm just looking for advice on how to move forward.

So, I made a rather expensive purchase of a 'Restored: Like New' computer component from a Walmart seller online. The item came, and was neither 'Like New' nor the item I ordered. I already had another item to return, so I also brought the online order in to the store. Everything went fine, the CS member labeled it as 'Wrong item received' and I was given a receipt and tracking number. I checked online after I got home to make sure it was being returned, and it looked like something along the lines of 'Return pending' or similar (I'm not a frequent returner, not sure exactly what it was.)

Low and behold, it's been more than a week since I returned the item, and over 48 hours past the item being delivered to the seller. I hadn't heard anything from the seller, so I reached out to them through the Walmart 'Contact the seller' function. They responded telling me to contact Walmart about the return status, which is not the correct flow of communication, right?

I contacted Walmart support (the awful chatbot, though I will be calling to talk to a rep soon), and it told me the return status was cancelled. So what is going on? Am I screwed out of my money? Did the seller somehow cancel the return after I sent it back? Do I need to threaten a chargeback through my CC? I still have the return receipt, and photo proof of the Fedex delivery returning the item. What's my next best move?

I am not thrilled with the Walmart + return policy. First off, it's great for run of the mill returns, and the fact its picked up at your residence is a great feature of Walmart +, but like everything they are over thinking again.

I bought a pair of Bose Earbuds. The earbuds are alright, but my phone and the buds aren't communicating well and I have to frequently reset the buds. So after a couple of days I have decided to return. I guess because they don't trust their own operation I am being forced to return them to the store, which negates Walmart +.

They want to compete with Amazon and other online retailers, but they are just dabbling and W+ is not ready for prime time. Rarely does a delivery go exactly as it should. Instead I receive more than I order, less than I order, damaged or already expired goods . I have had as many as six deliveries for a single order. My absolute favorite was when I ordered 6 basic two pocket folders and every single one was delivered separately at different times. Great use of resources

Anyway, they are not Amazon Prime or close to it, their website is messy and they seem to not be able to get their shit together. They don't trust their employees and their answer is to inconvenience the customer.

I think I am done....a

I just bought a giant TV. There was an open box TV for about 15-20% less than the going price. The item said "Shipped and Sold by Walmart". The price seemed reasonable, and I purchase open box things frequently, and it usually goes ok. Well the TV arrived and it was not open box, the screen was totally smashed. I went to initiate my return and it said I needed to contact a 3rd party seller. Which was odd because the item was sold and shipped by "Walmart". I was confused so I contacted Walmart customer service. Customer service was also confused then talked to their manager. They noted that the seller had changed their display name to "Walmart" and that is why it said "Sold and shipped by Walmart". I would not have purchased such a large item if I knew it was not directly from Walmart. The seller is actually "vipoutlet" I hope this is easily sorted out. Customer service noted that they would help me if the seller did not.

I can't believe the Walmart 3rd party online system would let a seller change their name to "Walmart"!