How do I sort out this problem ?
Situation goes like this ...
Late on the evening of Saturday 15 Aug I placed an online order for delivery.
There were three items in it, and it made the $35 minimum for delivery. All three of the items were relatively heavy (but no water).
Fulfillment warehouse (Davenport FL) filled the order early on Sunday 16 Aug. Order details show they broke the order into two packages (likely to divide the weight).
Packages left Lakeland FL early on Monday 17 Aug (presumably enroute to local store). Of the two packages, one was delivered late (after dark) on Monday 17 Aug. It was delivered to an old package box which is located 400-500 feet from the new package box †, The new package box has had prior deliveries, and is correctly located via the pin drop and description.
When I noticed the delivery notification (about 90 minutes later, and just as I was about to go to bed), I immediately recognized the old package box (in the delivery photo) because it was a different color. So I grabbed a flashlight and a cart and went and retrieved it.
When I opened the package, I discovered that Davenport fulfillment had swapped the shipping labels. The package received contained two or the three items ordered. Online says I received a package that has one item, and the other package (that tracking thinks has two items) is Delayed.
No delivery on Tuesday 18 Aug. I've tried repeatedly to reach the store, but no one ever picks up. All I get the AI menuing system. Lots of long rings, then an announcement about heavy call volume, and drops the call.
If the package is at the store, I will be there on Thursday morning, and happily pick it up. Right now I'm unable to reach a live human down there to try to sort out if they have the missing package or not.
How do I resolve this ?
† My hunch is that FedEx or Uber may have delivered that, but not positive.
- I flaire-ed this as Delivery, but actually it crosses multiple subjects.