u/__Dread

TL;DR:
I switched back to Jio AirFiber 35 days ago, but the connection has barely worked for more than a week. I'm paying for 100 Mbps and usually get only 200 Kbps–2 Mbps. Customer support keeps promising fixes, escalating tickets, and scheduling technician visits that never happen. After dozens of calls, missed appointments, and no real solution, I'm stuck with an unusable connection.

I had a subscription of Jio AirFiber from mid 2024 - early 2026 then I switched to Airtel AirFiber because it started being very slow in my work hours, to my surprise Airtel was even worse, disconnecting in every 5-10mins and ultra super slow speeds so I switched back to Jio around 35 days ago and Ever since I've got the Jio AirFiber back it has barely even worked for 5-7 days.

When I switched back to Jio the technician didn't come to install the device himself and rather sent all the boxes and cables in a bag in a bus and I had to install it myself because there was no other option for me, and I've reported this multiple times to the customer support (cs) but no action has been taken yet.

I have a 100mbps plan and I get... 200kbps-2mbps on download and 5mbps upload. I've tried calling the cs a thousand times already and here's what they all say:

1. There's a temporary service outage in your area (out of the 35 days it barely worked for 5 days, how is it temporary, it's more like permanent)
2. We're escalating your query on priority (we're trying to end this call as soon as we can and forget about you because we get multiple calls from people like you and we don't give a f)
3. Your issue will be resolved in 4 hours (istg if I hear that another time I'll punch through my PC)
4. They'll give you hope that even a 'make money online guru' can't replicate

Every time I asked them to connect me to a senior advisor, they'd try, and no one would pick up the call, mind you I tried this multiple times every day and not a single senior advisor was there to attend my call, I doubt if the cs is even transferring my call or just putting it on hold, or all the senior advisor are taking a nap, together, all day long, 7 days a week.
And at the end of every call they want a review because they just solved world hunger.
2 of the cs representative were so clueless they themselves cut the call on me (one of them did just 30mins ago so I'm writing all this because there's no other way left).

The Jio Home app's speed test show much higher speeds (almost caps) but I never actually get those speed on any of my devices in reality, a few days ago I cleaned all the ethernet connector and crimped the pins with my nail and plugged them back in and I got somehow got better speeds but only for half a day and it went back to the usual 1mbps. I even mailed them 4 days ago but haven't received a single reply yet + also tried yapping on twitter but again they didn't do anything (I'll also post this on twitter because why not?)

Here are the events from just the last 2 days:

• Called cs multiple times in morning and noon yesterday regarding the same issue as usual, they replied with the usual scripted answer of "4 hours miracle", later said they're assigning a technician for a visit in the time slot 10am-1pm... no one came, not even a call or text, and no update received later on aka they fooled me
• Called in the night and a guy picks up (this is interesting, keep reading) he was chill and helped me the best as he could, every other time I called it'd be a female answering the call and none of them raised an SR (service request)/told me it's an internet issue so we can't send a technician/never received an update regarding my issue but this guy said "we'll appoint a technician visit to your place in the morning and I'm raising an SR" and I received the said SR text as we were talking, for the first time in the last 30 day I thought maybe the pain ends here
• The following day (today) the technician was supposed to visit for the examination in the time slot 10-11am, I called him, didn't pick up the first time, called again in 5min, picks up, I said "where are you? are you coming to my home?" he says "who are you? and why?" I say "you work for Jio right? you are supposed to visit my home today to check the faulty wifi" he says " yes, but there're no appointments for me today and I don't see any requests" so I cut the call after a min of trying (he was basically lying)
• So I called the cs again (another lady picks up) and told her what happened and she said someone will visit my place in the next hour, annnnddd... no one does (why are you getting excited?), I call them again, they say they'll appoint a new technician who'll visit between 2-3pm, I check the app again at 2pm and guess what? it's the same dude so I call the cs again and tell them this guys won't come to my place, they say "we'll update him and confirm the visit to your place and you'll receive a call from him in the next 5-10mins and if he doesn't do so please call him yourself and confirm it", so I wait 10min and no call, I call the guy annnnddd... "the number you're calling is currently switched off"

The male CS at least raised an SR and tried to send a technician but all the other females who attended the calls didn't do sh!z, Jio's female CS workforce is so incompetent and underqualified that it makes me want to kms.

At this point I've lost all hopes and sanity and I just wanna get done with this piece of cr@p of a service, what can I do? can I get a full refund? and even if I could close the connection and get a full refund, it wouldn't help because there's no other service provider.
Thank you for reading all that

TL;DR:
I switched back to Jio AirFiber 35 days ago, but the connection has barely worked for more than a week. I'm paying for 100 Mbps and usually get only 200 Kbps–2 Mbps. Customer support keeps promising fixes, escalating tickets, and scheduling technician visits that never happen. After dozens of calls, missed appointments, and no real solution, I'm stuck with an unusable connection.

I had a subscription of Jio AirFiber from mid 2024 - early 2026 then I switched to Airtel AirFiber because it started being very slow in my work hours, to my surprise Airtel was even worse, disconnecting in every 5-10mins and ultra super slow speeds so I switched back to Jio around 35 days ago and Ever since I've got the Jio AirFiber back it has barely even worked for 5-7 days.

When I switched back to Jio the technician didn't come to install the device himself and rather sent all the boxes and cables in a bag in a bus and I had to install it myself because there was no other option for me, and I've reported this multiple times to the customer support (cs) but no action has been taken yet.

I have a 100mbps plan and I get... 200kbps-2mbps on download and 5mbps upload. I've tried calling the cs a thousand times already and here's what they all say:

1. There's a temporary service outage in your area (out of the 35 days it barely worked for 5 days, how is it temporary, it's more like permanent)
2. We're escalating your query on priority (we're trying to end this call as soon as we can and forget about you because we get multiple calls from people like you and we don't give a f)
3. Your issue will be resolved in 4 hours (istg if I hear that another time I'll punch through my PC)
4. They'll give you hope that even a 'make money online guru' can't replicate

Every time I asked them to connect me to a senior advisor, they'd try, and no one would pick up the call, mind you I tried this multiple times every day and not a single senior advisor was there to attend my call, I doubt if the cs is even transferring my call or just putting it on hold, or all the senior advisor are taking a nap, together, all day long, 7 days a week.
And at the end of every call they want a review because they just solved world hunger.
2 of the cs representative were so clueless they themselves cut the call on me (one of them did just 30mins ago so I'm writing all this because there's no other way left).

The Jio Home app's speed test show much higher speeds (almost caps) but I never actually get those speed on any of my devices in reality, a few days ago I cleaned all the ethernet connector and crimped the pins with my nail and plugged them back in and I got somehow got better speeds but only for half a day and it went back to the usual 1mbps. I even mailed them 4 days ago but haven't received a single reply yet + also tried yapping on twitter but again they didn't do anything (I'll also post this on twitter because why not?)

Here are the events from just the last 2 days:

• Called cs multiple times in morning and noon yesterday regarding the same issue as usual, they replied with the usual scripted answer of "4 hours miracle", later said they're assigning a technician for a visit in the time slot 10am-1pm... no one came, not even a call or text, and no update received later on aka they fooled me
• Called in the night and a guy picks up (this is interesting, keep reading) he was chill and helped me the best as he could, every other time I called it'd be a female answering the call and none of them raised an SR (service request)/told me it's an internet issue so we can't send a technician/never received an update regarding my issue but this guy said "we'll appoint a technician visit to your place in the morning and I'm raising an SR" and I received the said SR text as we were talking, for the first time in the last 30 day I thought maybe the pain ends here
• The following day (today) the technician was supposed to visit for the examination in the time slot 10-11am, I called him, didn't pick up the first time, called again in 5min, picks up, I said "where are you? are you coming to my home?" he says "who are you? and why?" I say "you work for Jio right? you are supposed to visit my home today to check the faulty wifi" he says " yes, but there're no appointments for me today and I don't see any requests" so I cut the call after a min of trying (he was basically lying)
• So I called the cs again (another lady picks up) and told her what happened and she said someone will visit my place in the next hour, annnnddd... no one does (why are you getting excited?), I call them again, they say they'll appoint a new technician who'll visit between 2-3pm, I check the app again at 2pm and guess what? it's the same dude so I call the cs again and tell them this guys won't come to my place, they say "we'll update him and confirm the visit to your place and you'll receive a call from him in the next 5-10mins and if he doesn't do so please call him yourself and confirm it", so I wait 10min and no call, I call the guy annnnddd... "the number you're calling is currently switched off"

The male CS at least raised an SR and tried to send a technician but all the other females who attended the calls didn't do sh!z, Jio's female CS workforce is so incompetent and underqualified that it makes me want to kms.

At this point I've lost all hopes and sanity and I just wanna get done with this piece of cr@p of a service, what can I do? can I get a full refund? and even if I could close the connection and get a full refund, it wouldn't help because there's no other service provider.
Thank you for reading all that

TLDR;
Started uploading videos on old channel in late 2025, was getting good views until I started uploading shorts this April and long from views plummeted, went form 500-1500 to 200-500, uploaded a voiceover video last week (myself, contains curse words) and now my videos don't even cross 50 views

Hello guys, I run a gaming channel, it was inactive for a few years as I was busy with my job but I started posting Genshin Impact videos on it in the late 2025, it started getting good amount of views, on one of the videos it even crossed 10k views, one 5k and another one 3k, it was going pretty good until 2 months ago, they started getting 200-300 views compared to what I was normally getting earlier (500-1500 views), and in the last week my videos didn't even cross 50 views (screenshot in the comments)

1. Changes I made in the last week for long form
   • Didn't upload for almost 2 weeks as I was trying to complete a very hard endgame mode, but I've previously taken 7-10 days of gaps and I'd still get normal views so I don't know about this one
   • Uploaded a video with voiceover (myself, contains curse words)
   • Uploaded a video of a different game that I sometimes stream (Sekiro Speedrun, this was like a month ago)
   • Stopped adding keywords (big chunk of 600-700 characters in the description, I tried adding them back in one video last week but it still performed the same so I continued not adding them
2. 50% of the A/B testing videos usually get less views even back when I was getting good views
3. I'm planning on making videos with face cam in a few weeks, should I just upload a video now with a face cam, like a face reveal sort, so YouTube thinks this channel is actually ran by a human being? (I saw a video where the guy said uploading a face cam video can get you out of the 1k view jail on shorts so it might also work for long form?)
4. I also started posting shorts in April and I think that was when my long form views started plummeting
5. Shorts not going over 1k views, a few of them reached 1.5k to 2k but that was the max, the only short with the highest views is a very old one that was sitting at 5k views but ever since I started posting videos again in late 2025 it's been getting consistent views and is now at 9k views

Side note - I plan on uploading videos of different games (Sekiro, Elden Ring, RDR, GTA VI in the future, Dark Souls, and random funny multiplayer games) so is it okay to do it on this channel as I've only been uploading Genshin videos for now.

1. Should I create a new channel for Genshin and upload videos as collaboration with my main channel and they completely move to the new channel for Genshin?
2. Keep uploading Genshin videos on this channel and create a new channel for other games?
3. Upload all the videos on this channel?

Thanks a lot for reading all that, I'd really appreciate it if someone experienced would take a look at my channel and tell me what I'm doing wrong.
Any other feedback from you guys would also be helpful.

TLDR;
Started uploading videos on old channel in late 2025, was getting good views until I started uploading shorts this April and long from views plummeted, went form 500-1500 to 200-500, uploaded a voiceover video last week (myself, contains curse words) and now my videos don't even cross 50 views

Hello guys, I run a gaming channel, it was inactive for a few years as I was busy with my job but I started posting Genshin Impact videos on it in the late 2025, it started getting good amount of views, on one of the videos it even crossed 10k views, one 5k and another one 3k, it was going pretty good until 2 months ago, they started getting 200-300 views compared to what I was normally getting earlier (500-1500 views), and in the last week my videos didn't even cross 50 views (screenshot in the comments)

1. Changes I made in the last week for long form
   • Didn't upload for almost 2 weeks as I was trying to complete a very hard endgame mode, but I've previously taken 7-10 days of gaps and I'd still get normal views so I don't know about this one
   • Uploaded a video with voiceover (myself, contains curse words)
   • Uploaded a video of a different game that I sometimes stream (Sekiro Speedrun, this was like a month ago)
   • Stopped adding keywords (big chunk of 600-700 characters in the description, I tried adding them back in one video last week but it still performed the same so I continued not adding them
2. 50% of the A/B testing videos usually get less views even back when I was getting good views
3. I'm planning on making videos with face cam in a few weeks, should I just upload a video now with a face cam, like a face reveal sort, so YouTube thinks this channel is actually ran by a human being? (I saw a video where the guy said uploading a face cam video can get you out of the 1k view jail on shorts so it might also work for long form?)
4. I also started posting shorts in April and I think that was when my long form views started plummeting
5. Shorts not going over 1k views, a few of them reached 1.5k to 2k but that was the max, the only short with the highest views is a very old one that was sitting at 5k views but ever since I started posting videos again in late 2025 it's been getting consistent views and is now at 9k views

Side note - I plan on uploading videos of different games (Sekiro, Elden Ring, RDR, GTA VI in the future, Dark Souls, and random funny multiplayer games) so is it okay to do it on this channel as I've only been uploading Genshin videos for now.

1. Should I create a new channel for Genshin and upload videos as collaboration with my main channel and they completely move to the new channel for Genshin?
2. Keep uploading Genshin videos on this channel and create a new channel for other games?
3. Upload all the videos on this channel?

Thanks a lot for reading all that, I'd really appreciate it if someone experienced would take a look at my channel and tell me what I'm doing wrong.
Any other feedback from you guys would also be helpful.