CALL CENTRE AGENT GAVE FALSIFIED INFORMATION
I have Scotiabank High Interest Savings Account for 4.30% interest rate ending in August 31. I called the Scotiabank contact centre last month and the agent told me that she can extend the high interest savings offer until September 31.
So I called the same number again yesterday to fully confirm, and this different person told me that there is nothing in my file for the offer extension and employees can't provide those offer since they don't have any 'right' to do it.
Are there any action(s) I can take for the employee giving me a falsified information? Pretty sure Scotiabank has a record of exactly when I called and who I spoke to (or they may even have recorded the call). This is absurd how some call centre agents make something up just to make clients happy and gives absolutely wrong info. I waited an hour on the phone this morning to talk to supervisor/manager and agent just hung up on me....