Misdelivered item, forced to file a police report, now the police report is “missing information”, but that’s just how my PD does it
Hi,
High value item was delivered to the wrong place for an overnight delivery nearly 2 weeks ago. Amazon has taken me through the ringer, ive spent at least 10 hours on this, and now it feels like I’m just being manipulated and given the appearance of a resolution path when in reality i was never going to get my refund. I filed the report, got it approved, and included all the information they required. But my police department does not furnish the report with all of the information, that’s just not how they do it and I called the records department and they said there’s no way to get that sort of custom non-fill-in-the-blank information onto a report.
I explained this and received the same canned rejection email just with a different person’s name on it. This is already the execuitive escalation team and I’m really really scared that amazon’s going to use this “requirement” to keep my money. This is just miserable I feel like I’m being defrauded. Any ideas? I’ll try literally anything I’m so desperate after this I almost want to cry.
To make it worse, a week ago the account specialist team told me categorically that the investigation resulted in the refund being approved and that it would be processed on the 25th, I clarified with her several times, and then on the 25th when I call I’m informed that never existed and that my account was shut down. I appealed successfully, at which point i was asked for a police report, and now we’re at this. I’m seriously lost and this is just so emotionally draining, I shouldn’t have to go through this