Has anyone actually received a refund from Airtel Xstream Fiber after installation was declined?
I wanted to know if anyone here has successfully received a refund from Airtel in a similar situation.
Here's what happened:
- I applied for an Airtel Xstream Fiber connection and paid ₹1,500 upfront for the installation.
- The installation request was accepted, and I was waiting for the technician to visit.
- After a few days, Airtel informed me that my location is outside their service area, so they cannot install the connection.
- The problem is that they are not cancelling the installation request, and despite being unable to provide the service, they are not refunding the ₹1,500 I already paid.
I've contacted customer support multiple times, but I'm just getting the same responses without any resolution.
Has anyone here faced the same issue?
- Were you able to get your refund?
- How long did it take?
- Did you have to escalate it to the nodal officer, appellate authority, or consumer forum?
Any advice or shared experiences would be really helpful. Thanks!