u/assassinth

Looking for some advice. Recently came home from a trip to my Wi-Fi not working (I’m with PlusNet). Reported it but decided to take a look outside and found my OpenReach box completely yanked away from the wall.

My assumption is this has happened when neighbours were bringing bins in (as it’s bin day).

An engineer is coming out Thursday but I cannot afford what I read online as a £130 charge for something like this.

Neighbours continually dump stuff here instead of taking it to the skip. Which has likely led to this happening.

My question is will I be responsible for any costs fixing this (I have travel tickets proving I was not here) but also what the costs are likely to be. I’m stressing a lot about this.