Anyone here ever had to work with INE Support? Locked out of my account somehow.
Weirdest thing happened to me yesterday. I purchased a premium INE subscription and created an account at checkout. I was able to check out and start watching some videos without issue. Studied for a couple of hours, logged out, and called it a day.
Later that evening I tried signing into my account again but was met with username/pw errors. Tried resetting my pw but emails never came. Then I tried digging through any welcome emails and realized I never got any when I signed up. So I opened up my Work laptop (where I was still signed into INE), and confirmed my email/pw were correct. I reset my PW on there > it logged me out > and now I can't access the account again.
I've tried calling INE support and have gotten no responses and also tried emailing them but haven't heard anything back. Just wondering if they're normally this slow to respond or if there are other preferred methods of contacting them.