Serious performance issues with cable box (picture freezing intermittently) after replacement.
I recently upgraded my cable boxes to the x1 4k box. Ever since, I have recurring serious issues with picture freezing and skipping daily on both live tv and DVR recordings.
The problem seems to get fixed after I do full restart/refresh for live tv, but this is not a sustainable solution to do every single day, multiple times a day, for what is used on average a few hours on a typical day. I’ve been through the troubleshooting parts on the app so many times. It’s unintuitive to deal with since the problem is intermittent and the chatbot doesnt seem to take that into account. I’ve tightened the cables and all of that.
My tv is a year old and I also have 2 gig internet bundled. These issues are having me seriously reconsider paying so much for what is terrible quality in service. Any advice on how to fix if anyone else experienced this is appreciated.