Damaged Braiser - international warranty claim?
After being a Staub collector for nearly 20 years, I had a large chip come off my braiser while using it this week, and I’m unsure of next steps. This is the first damage of any kind I’ve ever experienced.
In 2019, I moved from the US to Australia, and shipped my entire collection (12 pieces, including some ceramics) over with me, with no issue. One piece was a braiser with glass lid I purchased from Staub US directly, in 2017.
I use this braiser nearly every day, and always use care with it. This week, a large flake of enamel (see hand photo!) was on the stovetop while cooking, and soon discovered it came from the rim (pic one).
I have emailed Staub Australia for direction, with no response. My next thought is to email Staub US to report this, but unsure if they are able to assist.
At this point I’m a bit torn - this shouldn’t have happened and should be claimable, however, I fear runaround between countries may pose an issue.
While it’s a wild chance - has anyone successfully made warranty claims in different countries? I would love and appreciate any insights or advice.
Thank you!