
u/d3vCr0w

Extremely disappointed with the new Kindle Paperwhite 12th Gen
Recently upgraded from a 2014 basic Kindle to this 12g PW, upgraded it to latest firmware, and everything feels slow, books sent from Calibre don’t open (only books downloaded from Kindle Unlimited work), and all I see is errors, my old Kindle feels better than this.
Basically the script resizes the cover from inside all the ePub files from my Calibre library to a size that fits the entire screen of the new Kindle Paperwhite (you can customize the size for other devices as well). Here it is: https://github.com/d3vCr0w/ePub-Cover-Resizer
I was at the step of disabling OTA updates, I moved the renameotabin folder inside extensions, used KUAL to select the option 'Rename' and it turns out I hadn't enabled Airplane mode, so it restarted and forcibly upgraded to the latest firmware, goddamn!
I own one of the discontinued Kindle devices (2012 5th Gen K4) and by reading some posts in this subreddit I realized that some people got a 20% discount code for buying a new Kindle device and I didn't so I contacted Amazon Customer Support to ask about that, they told me that I had to trade-in my old device in order to be eligible for the 20% discount, however I told the associate that I do not live in USA and could not do that, so he/she told me to buy the new Kindle and once it's delivered (which happened today to the address of a family member that lives in USA) then they would issue a 20% refund, additionally "Venus E" sent me that confirmation email that you can see in the first image.
I contacted them again today, the associate I talked to told me that he needed to escalate the case and that I would be reached back within 24 hours, he ended the chat and immediately I received the email from image 2 basically saying that they can't do that.
What bothers me is that, if getting a discount in my case wasn't possible to begin with, why would the other associate give me hope, I purchased the new Kindle thinking I would get 20% back but it was a lie.