Motorola's support is terrible. I still don't have Android 16 on my Moto G55.
I was using a Moto G55 that I bought last year, but my brother gave me a Poco Phone M7 Pro 5G. It has the same hardware, although the Moto is the 8GB/256GB version and the Poco is the 12GB/512GB version.
I use the Poco as my main phone and the other one as a secondary phone. The Poco was updated to Android 16 some time ago. But the Moto hasn't received it. When I turn it on, it always updates to some minor update, but there's no sign of Android 16.
On the other hand, I see on the forum that some people have received the Android 16 update on their Moto G35 without having to go through Android 15 first, which was much needed.
Another huge flaw is the update policy, forcing you to go through all the minor updates instead of updating directly to the latest version like it does on other phones.
I have, or have had, some Vivo phones at home that started with Android 11 and unexpectedly ended up with Android 14. I also have an Honor X8A tablet that no one expected anything from Honor. Well, it updated directly to Honor Magic 10 with Android 16. A tablet that cost me €87 on AliExpress.
With Motorola, nothing. I also have two Moto G04s that will never update to Android 15. But if you buy the following year's model, they do have the new version of Android.
Why am I complaining? I've had legendary phones in the past like the Moto G5 and Moto G5 Plus, and Motorola's update policies were a real burden. While a Samsung from that era would update to two new versions, Motorola, if you were lucky, would only update to one version, and even then, it was late. This meant that even with working phones, I had to install custom ROMs to keep using YouTube, Chrome, and those kinds of apps that now required at least Android 9.
When people say your phone is obsolete because that Android version is from a specific year, that's false. That date applies to Google Pixel phones. Your phone didn't get that version until much later. However, the end of app support starts from the release date of that version, and if your phone updates two years later, you've lost two years of app support.
At this rate, Android 17 will be released, and Motorola will still not release Android 16 for most of its phones.