u/dverbern

Hi All,

I'm NOT a ServiceNow admin, so that's a huge disclaimer before I proceed.

I'm very keen on having our ticketing system be able to ingest OCR-extractable text from image files that are attached to support tickets.

I'm thinking that extracted text could be stored in the 'Activity' stream of a ticket, perhaps labelled as having been 'extracted automatically'.

I find it SO valuable when the actual text of screenshot error messages or user prompts is recorded AS text, because it is then SO USEFUL to search.

I've been playing around with these methods to get OCR:

1. Wrote a PowerShell script around Windows' own built in OCR engine.
2. Set up a Microsoft Teams "Workflow" that uses OCR to extract text from images I drop in a specific subfolder within my OneDrive, the engine creates a text file containing the extracted text in same folder.
3. Using apps like TechSmith SnagIt Editor to simply right-click on an image, "Grab Text".

I realise for some people this is like "Huh, who cares?", but for those of us who appreciate information being documented and wanting to be more targeted in our troubleshooting, this information is very handy to have.

If anyone knows if such OCR automation might be possible in context of ServiceNow, perhaps running on one of those 'MID Servers' I've heard of; I'd love to know!

Cheers from Australia

Hi All,

My place of employment relies heavily on Microsoft Active Directory. (AD)

We have systems that synch with Active Directory for various purposes, including picking up changes to our RBAC (Role-Based Access Control).

The teams that support those apps that 'talk' to AD are now finding it challenging to make changes and support their system through updates because we lack an effective 'mirror' of our Active Directory domain as a 'Test' equivalent.

We've created point-in-time copies of our AD, but of course that has shifted far from its Production counterpart over time.

My question is - is it possible to build a new AD domain that would act as like a 'mirror' of the content in our Production domain?

If we did have some sort of 'mirrored' AD, would we have fine-grained control over what elements were to be reflected in the Non-Prod instance? For instance, we'd want to ensure that organisational units are fully replicated, same with all groups, but not necessarily all our user base.

Any suggestions much welcomed, thank you.

Hi All,

I've advanced a bit in the game to discover an infection where the bloom cankers seem to STAY closed, no matter my distance from them.

I'm armed with my upgraded Sonic Resonator, so I've been able to deal with cankers that close due to player proximity, but these ones seem something different again.

Anyone encountered this, or am I maybe experiencing a bug?

Thank you.

Hi All,

We have a hybrid AD on-premises / cloud with Microsoft Entra and Azure and Exchange.

We've got a large number of distribution lists (DLs) for the sending of emails to specific parts of the business. Most of these DLs are themselves members of larger DLs until we have a top-level "All Staff" style DL.

Despite our best efforts, sometimes a mistake will occur and a staff member will fail to receive emails sent to these top-level DLs.

I've been trying to use PowerShell to loop through each of our AD users and check whether they are members of (via inheritance or direct membership) these top-level DLs. I'm using an OID recursive chain rule to do this, of which I'm fairly familiar.

Currently, my script is telling me pretty much no one is missing membership of the DL in question and I don't think its right and the reason I don't think it is correct is because my script logic is looking for membership via any type of inheritance, whereas I'm pretty sure that Exchange needs a user to be a direct member of a DL are some point in the inheritance chain.

For instance, I'm pretty sure that users's can't just inherit membership of a DL via a security group that is nested within the DL, at some point the user must be a direct member of a DL within another DL if that membership is to register for the purposes of sending emails.

Maybe I'm talking rubbish, certainly feels like it.

My question - has anyone encountered an issue like this where you need to follow a potentially-convoluted set of inheritance to see if a user might be a valid recipient of an email sent to a DL?

Makes me wonder if Exchange does some sort of on-the-spot calculation of the full set of recipients and if I can somehow attempt the same logic ....

Hi All,

First time here, but long time lover of STNG.

My favourite episodes are both from season 2, which is otherwise a little uneven:

The Measure of a Man
Q Who?

Anyway, came here to write that there's a little musical motif at the end of the episode "Q Who?" that I find quite stirring. It's just after Picard checkmates Guinan, at the end of their discussion of the future threat of the Borg.

There's something about that very short motif that works well for that episode. Q's actions made the Borg suddenly aware of the Federation - perhaps centuries before they might otherwise. Picard's crew found their temporary new location in space a source of curiousity and awe - and yet now the Borg are aware of them and the future risk is now very real.

Anyway, thank you for your time.

Hi All,

I've taken on a 'Threat Level 0' mission to destroy X number of ships from Conflict Zones. I go to the lowest threat conflict zone, but then I find the combatants on both sides are all high-level pilots in high-level vessels!

Argh!

Sorry for the whinge.