u/eZ_Link

I can think of these 4 scenarios:

1. Sticker removal from guns

2. Sticker tradeups

3. Limited item tradeups

4. Gold to gold tradeups (like 5 trash knife to 1 random knife same collection)

Anything I have missed?

Original Post

Hello again everyone.. first of all thank you for all the help.

I contacted cardmarket again and provided more info and explained the situation slowly again. I got an answer from a different support agent today:

“vielen Dank für deine Rückmeldung. Es tut uns leid zu hören, dass du nicht die erwünschte Karte in deiner Bestellung erhalten hat. 

Der Handel und daher der Kaufvertrag auf Cardmarket gelten für eine Einzelkarte. 
Daher sind Extras wie Gradings (beispielsweise von PSA) oder der Zustand des Cases nicht im Kaufvertrag inbegriffen.
Es wurde eine Kopie der Karte Pikachu with Grey Felt Hat“ (SVP 085) im *Mint-Zustand *gekauft und den beigefügten Informationen zufolge auch geliefert. 

Wir können den Frust, eine andere Karte per Certificiationsnummer erhalten zu haben, nachvollziehen. Allerdings wurde unseren Angaben zufolge der Kaufvertrag ordnungsgemäß von deinem Verkäufer erfüllt. Dennoch haben wir dir per Kulanzgeste eine Erstattung von 52,50 € zukommen lassen und hoffen, dass dies eine für dich zufriedenstellende Lösung darstellt.”

He is basically saying that the picture attached to the listing is irrelevant. I bought a Mint card and received a Mint card. They offered me a 52,50€ refund, but they don’t see any fault with the seller’s behavior.

This is unbelievable to me.. the consensus of this sub was that the pictured card has to be sent, but apparently that is not the case.

I will respond to the ticket now explaining that the card I received is damaged (which I told them before already) and therefore not Mint.

I am pretty upset and confused about the whole situation. Not sure if I will continue buying like I used to on cardmarket with this lack of buyer protection.

Edit: They just released the funds to the seller and refunded me the 52€ without confirming with me.

2nd Edit: I got a quick response from the agent again who told me they can do nothing else about the situation as it is not clear if the card is actually damaged or just the case. He told me I should send the card to reholder and message support again if it comes back less than a 9.

I think that’s a pretty reasonable response and I will do just that. Though overall I do not think this sets a good precedent with pictures not mattering anymore.

original post

I bought a PSA 9 van gogh pika and received a different cert than the one pictured.

Mine has damage inside the slab, while the pictured one does not. Can I demand that the seller sends me the card that was pictured in the one he attached to the listing?

Cardmarket support is telling me they can’t look up the cert since the seller blocked out the cert (he did not block the bar code).

I explained to support that they can scan that in the app but they ignored that part of the message completely. They want me to send the card to reholder by myself now.. which seems risky to me

What if it comes back a 7? I asked who will take liability and support told me they are unable to answer that since they do not know PSA guidelines.

PSA clearly states they will check if the card still meets the grading standards, so the reholder is an absolute gamble.

I’m completely lost here, I would appreciate any help. It's pretty disappointing that the seller is getting away with this because the support is not competent enough to scan a barcode. You don't even have to scan them to notice the differences in the barcode. It's obviously a different card.

I will attach pictures in the comments, thank you.