Why does CIG arbitrarily close your tickets without providing a resolution or a response? Isn't this scary and unethical?
Has anyone else experienced support arbitrarily closing tickets without giving a real response? My case #1929604 was just shut down with zero resolution, which feels incredibly frustrating. I am trying to get help with an old, legacy game bundle that includes both the Star Citizen digital download and Squadron 42; I previously applied a Ship Upgrade (CCU) to the ship inside this bundle to turn it into a Syulen, and now I want to remove that specific upgrade to apply a different one. I am terrified of melting it because I do not want to lose my original legacy package and Squadron 42 access under the current policies, but support refuses to answer whether they can manually revert the Syulen upgrade or if a buyback is safe. If you have been through a similar situation with support closing tickets, or if you know how the current melt/buyback rules affect these specific legacy packages, I would really appreciate your advice on how to get this resolved or how to successfully scale this to a human supervisor. r/TheGamerNexus sheriff pls help