Second Box Had Major Issues
Sigh. We tried Home Chef back in 2020. We had a generally good experience (though not perfect) and stopped the subscription after a few months because it just wasn’t cost effective. We did love the meals though!
We decided to resubscribe at the end of September. I was feeling uninspired in the kitchen (and I generally love cooking), plus the cost is not really an issue at this point in our lives. I just really wanted convenience and new recipes to try.
Our first box went great! Everything was cold, nothing was missing, and the meals were great. We got our second box today and there were 2 major issues:
- They forgot an entire bag of ingredients for the burger meal we chose. They included the meat and the recipe card…but no ingredient bag.
- The shallot had visible mold on it and was squishy…one of the potatoes was also not the best, but something we could work around.
I did reach out to them, but it was past their customer service hours via the chat, so they should get back to me tomorrow.
We are not going to stop our subscription because we really do enjoy the meals and convenience but I hope this is not an indicator of future issues to come.
Real talk though - how do they forget an entire bag of ingredients! 😭