Why I can’t get the same deal???
Hello, I’m looking for some help. I’ve been an Xfinity customer for many years, and next month my current internet promotion is ending.
I would like to maintain my current offer, pricing, and service. Otherwise, I may have to switch to another provider offering a better introductory deal.
I currently have Xfinity internet and two mobile lines, and I’m actually planning to add a third mobile line. However, I’ve called customer service twice, and both times I was told that there are no options available to either maintain my current rate or receive a better offer.
Is this really how existing, long-term customers are being treated? I’m hoping someone from the appropriate customer retention or supervisory team can contact me to see if we can work out a similar promotional rate for another year.
Please DM me if you can assist, and I’ll provide my account details privately.
Thank you.