u/greyhound93

Hi, I'm layering onto the threads that point out Tractive's terrible post-sales support. I have two Tractives, one that works great and the other that does not work - at all. This should be great for support since I can demonstrate a base case against an anomalous one, right? I have contacted Tractive at least 4 times in the last half year asking for help in replacing the battery or the tracker (it is still under warranty). I've even offered to pay! I get consistently referred back to their "helpful" set of FAQ's.

It is disappointing because the product is important for us pet owners, and when it works it is actually a real piece of mind. Somehow along the way though they've decided helping their customers is too much trouble. Think carefully before you buy.

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I am in Canada and have over time watched the number of artisans making noodle collars dwindle. There used to be a number of people I knew in the Greyhound adoption community who made them by hand, and they were lovely. The quality of those offered on commercial sites unfortunately doesn't match up.

Does anyone out there have a recommendation for a supplier who does good work? Doesn’t have to be in Canada. Thanks.