
Frustrating experience placing an order with gift cards
First time trying to buy something on Ace website. I had 3 gift cards to use. That's not the problem, it let me add all 3 gift cards.
The problem is, every time you modify your cart or if you simply left the page and go back to your cart, all the gift card information is gone and you have type in all in again. I was going back and forth on 2 different hedge trimmers so I kept modifying my cart.
But after doing that a few time, it'd actually lock you out
What kind of customer experience is this? It's already a PITA to have to re-type in the same gift card numbers + PIN for a dozen times, simply because you reloaded the cart, but then it decided to lock you out.