Should there always be staff on a bay?
Currently on an acute medical ward. Got woken up at 5am by an elderly patient screaming for help. No staff on the bay at all, and a towel over the door to i assume keep it cracked open. No idea how long patient had been calling for, but half an hour later I got out of bed and walked to the ward reception to ask for help. Call light was on. No staff anywhere. The actual bay nurse didn't return until around 45 mins after the screaming started.
I understand staffing issues and emergencies etc, but this was 5am on a night shift. Now the bay staff are back and giggling amongst themselves. I am so mad.
Obviously not going to disclose what was happening with the patient, but they were in such a state and obviously very distressed. It wasn't a life-threatening situation, but has definitely made their situation worse.
Is this acceptable to have no bay staff on at all? Are staff even allowed to leave an entire bay of patients unattended?