Sharp cooktop came apart

I purchased a new Sharp induction cooktop in July at Pacific Sales (Best Buy) and it was installed by the store on July 9. Less than one month after installation it fell apart. I called the Sharp warranty line and I am waiting to hear back. Does anyone know if this is an installation issue or a faulty cooktop? I called the Sharp warranty line and I’m waiting to hear back.

u/lovinlife2024 — 17 days ago