The incompetence of this company knows no bounds
I’ve been a T-Fiber customer for about five months now. The service has been OK and the price good compared to other providers so I’ve stayed. I live at a home where we have at least two dozen devices, if not more connecting to the network and sometimes it gets bogged down. I called about two weeks ago and requested to be upgraded to the 2 GB plan. That was supposed to happen this morning because, apparently, you can’t do that until the start of a bill cycle. So, you can imagine my surprise when I woke up this morning to no Internet at all. After spending way too much time on the phone with them, I find out my service was completely canceled. We never requested that and nobody could explain why it happened. So now I’ve got to wait a couple of days until a technician can come out and turn the service back on. Because, while we can cut you off remotely with no problem, we’ve got to send a tech out to turn the service back on. Meanwhile, I run a business from home and will be making due with my hotspot on my phone for a while. An inconvenience that was not necessary. I just don’t understand why this company is so incompetent. Oh, and I got transferred to four or five people this morning instead of the technical support team as was intended. Just a horrible experience overall.