Rude Nail Salon owner insisted she was losing money on a gift certificate.
This was quite a few years ago, but having just found this sub, it brought it back to my mind. A friend had given me a gift certificate for a local nail salon / day spa. I took a chance and went in to se if they had a walk on appointment for a facial. They didn't have any availability that day, not an issue, so I asked if I could schedule an appointment for the following weekend. At first, the woman helping me ( the owner) was very friendly, polite, and professional. She set me up with an appointment and we were good to go. When I showed up for the appointment, she was at the front desk again. I mentioned I would be using a gift certificate before the took me back into the spa area. Her demeanor instantly changed, and she went off on a rant of how it was wrong of me to not let her know beforehand that I was using a gift certificate. She then went off, telling me that since it was a gift certificate, she was losing money and essentially giving the service away for free, and then tried to dictate how much I had to tip the service provider. I normally would have just left, but my friend had paid good money and I was pissed off enough to stay if only to rile her up more. The facial was great, I tipped 20% of what the service was listed at, gave it directly to the service provider in cash. Then proceeded post a review about the owners rant. Her reasoning made zero sense to me. Needless to say, the salon did not stay open very long.