Painful to deal with NL company...is this normal?
So I decided to buy a Zeekr 7X Performance Black Edition via novated lease and take advantage of the fbt discount. Went through my wife's employer who is locked with a very large NL company (not sure I can name them here?).
Anyway, this is my first NL ever, and they've not been very good so far explaining how the lease works, how I should make claims etc.
But we've made the application, finance is approved, and they sent the purchase order to the dealer...but for the wrong model. They've sent the PO for the Zeekr 7X Performance in Onyx Black as opposed to the Performance Black Edition (which is a different model).
The NL lease agreement doesn't state the correct model either and I've been calling the NL company for the past 2 days, left messages, sent emails, but they've not responded. Getting tired of this and now I'm wondering if I this is normal?