
Item that I bought on Grailed failed authenticity check, will they really refund me?
An item I bought 2 years ago on Grailed from a reputable seller with thousands of transactions was deemed by Grailed to be of uncertain authenticity when I tried listing it lately. After contacting with Grailed, they agreed to reimburse me for the original order.
Did any of you guys experience this before? Each reply I have with the customer service team takes 1-2 days to reply. Do they really reimburse?