How should a 20-person growth company think about IT?
I’m the CFO of a small industrial manufacturer with approximately 20 employees. We use Google Workspace and Drive for most of our file storage and have no internal IT staff. We hold very little sensitive customer data, but I’m uncomfortable with how broadly files are shared and how little structure we have.
I tried reorganizing Drive, but it was largely unsuccessful. I used folders within one Shared Drive when I probably needed separate Shared Drives based on access. Employees also see the cleanup as work today to solve a problem that may not become obvious for another year or two.
The Drive structure is the immediate issue, but my broader question is- How should a company at this stage think about its IT environment?
What should we put in place now as far as file permissions, onboarding and offboarding, device management, backups (if any), policies, and what can reasonably wait? Do companies our size usually hire an MSP to design and administer this, or assign it internally until they’re larger?
I can own the governance and budget, but I’m not an IT guy. For those who have helped companies through this stage, what did you prioritize first, and what do you wish you had addressed earlier?