THE WORST EXPERIENCE
The worst online shopping experience I’ve had.
My order was delivered by Uber, and the packaging was unbelievably bad. Honestly, a 3-year-old could have packed it better. The items arrived dirty, unorganized, and with virtually no protection, making it obvious that no care was taken when preparing the order.
Even the manager at my nearest GameStop store was surprised by the condition the order arrived in.
I returned the item through FedEx on June 22, and GameStop confirmed they received it on June 26. Since then, I’ve been ignored for days at a time. I reached out to customer service on June 30 and didn’t receive a response until July 3, only to be told they were “following up with the internal team.” Meanwhile, weeks have passed, and I’m still waiting for my refund.
It’s unacceptable that a company can send out orders in this condition, make customers go through the hassle of returning them, then hold onto their money for weeks after receiving the return. At this point, if my refund isn’t processed immediately, I’ll be filing a chargeback with my bank.
I won’t be shopping with GameStop again, and I wouldn’t recommend anyone else do so either.