In April and then again on May 23 I upgraded my account to the Max plan because I specifically wanted the included credits and predictable monthly cost.
Instead, since upgrading, zero Max credits have actually hit my account. Every time I use the product, I’m still being charged separately for credits as if I had no subscription at all.
To date, Perplexity has charged me over 300 USD in additional credits on top of the Max subscription fee. For example, this current billing period I’m not even halfway to my supposed Max “limit,” yet I have already been charged around 100 USD in extra credits on top of the subscription price. I just noticed this error going back to April. This completely defeats the point of paying for Max.
This looks like a major billing error or a serious bug in how Max entitlements are applied to accounts. At best it’s extremely sloppy, and at worst it feels like scammy behavior given how much has been auto-billed without delivering the promised credits.
I’ve contacted Perplexity support and requested:
No updates despite weeks of waiting from their "Support team". Huge L.
Has anyone else experienced this exact issue (Max active, but still billed heavily for extra credits and no Max credits showing)? If so, how did support resolve it for you?
Right now this is a very frustrating experience and makes it hard to trust the billing system.
In April and then again on May 23 I upgraded my account to the Max plan because I specifically wanted the included credits and predictable monthly cost.
Instead, since upgrading, zero Max credits have actually hit my account. Every time I use the product, I’m still being charged separately for credits as if I had no subscription at all.
To date, Perplexity has charged me over 300 USD in additional credits on top of the Max subscription fee. For example, this current billing period I’m not even halfway to my supposed Max “limit,” yet I have already been charged around 100 USD in extra credits on top of the subscription price. This completely defeats the point of paying for Max.
This looks like a major billing error or a serious bug in how Max entitlements are applied to accounts. At best it’s extremely sloppy, and at worst it feels like scammy behavior given how much has been auto-billed without delivering the promised credits.
I’ve contacted Perplexity support and requested:
No updates despite weeks of waiting from their "Support team". Huge L.
Has anyone else experienced this exact issue (Max active, but still billed heavily for extra credits and no Max credits showing)? If so, how did support resolve it for you?
Right now this is a very frustrating experience and makes it hard to trust the billing system.
1 EDC Ticket for Sale - $600
Available until I takedown this post! I am the original purchaser with proof of purchase, ID matching the ticket, and very verifyable via my social media channels, etc.! Also check my reddit history, tons of comments and OP posts (42k Karma, 8 year old account). I have friends going this year too with edc pics with me from last year that will vouch for me.
You are able to pick up at International Will Call tomorrow with a picture of my ID and purchase receipt.
Will Call Address: World Market Center, 435 S Grand Central Pkwy, Las Vegas, NV 89106.
I won't be able to fly in for it anymore.
You are able to pick up at International Will Call tomorrow with a picture of my ID and purchase receipt.
Will Call Address: World Market Center, 435 S Grand Central Pkwy, Las Vegas, NV 89106.